The ideal candidate for the Support Center Analyst position at Park Place Technologies should have 1-3 years of customer interface experience, strong communication skills, proficient computer navigation, a polite phone presence, and be able to work independently in a fast-paced environment. They should also possess excellent time management skills, a willingness to learn independently, and maintain reliable attendance. Educational requirement: GED, High School Diploma, or higher.

The Support Center Analyst at Park Place Technologies is responsible for promptly responding to various channels of communication to open and progress service requests, determining customer entitlement, coordinating with field engineers, and completing various reporting tasks and assigned projects.

Customer Relations

United States

Cleveland

Large

Park Place Technologies is the global leader in data center and networking optimization, we work with more than 21,000 companies across the globe — boosting infrastructure performance and Uptime, maximizing IT staff and stretching budget.


Technology

Park Place Technologies

From procuring to decommissioning, Park Place Technologies helps IT teams optimize IT lifecycle management.

<ul><li>The Support Center Analyst answers inbound calls and emails from customers, and internal parties, requesting service for issues affecting their environments. Consistently delivers an excellent customer experience, employing business standards, gathering all required information from the customer, or internal parties, to entitle and create new service requests. The analyst will enter all necessary information into the ticketing system, ensuring appropriate next steps are completed before progressing to the next incoming request.</li></ul>

Currently Studying

The Support Center Analyst answers inbound calls and emails from customers, and internal parties, requesting service for issues affecting their environments. Consistently delivers an excellent customer experience, employing business standards, gathering all required information from the customer, or internal parties, to entitle and create new service requests. The analyst will enter all necessary information into the ticketing system, ensuring appropriate next steps are completed before progressing to the next incoming request.

Support Center Analyst

Requirements

Responsibilities

Park Place Technologies

Mission & Purpose