The candidate must be currently pursuing a bachelor's degree in Computer Science, Computer/IT Management, or IT/Business Management from a US-based college or university. They should have a good understanding of software development practices and strong computer science fundamentals. They should also be a rising junior or senior with an anticipated graduation date of December 2024, Spring 2025, December 2025, or Spring 2026. The candidate should be authorized to work in the United States without sponsorship needs, available to work 40 hours per week over the summer, and able to report in-person to the office-based work location. A recommended GPA of 3.0 is preferred.

The Tech Intern - Product Intern at Comcast will engage in discussions with users, analyze onboarding requests, collaborate with UX team, plan user stories, and develop detailed documentation for onboarding and new features. Other responsibilities as assigned.

Product

Software Engineering

United States

Philadelphia

Large

Comcast delivers broadband, mobile, and video products that delight customers and technology that powers the future; produces and distributes leading entertainment, sports, and news, and brings incredible theme parks and attractions to life. At the heart of Comcast are our people. Our engineers, designers, creators, storytellers, and entrepreneurs are passionate about the important role we play in millions of people’s lives. Come create the future with us.

Telecommunications

Comcast

Communications

Bringing world-class connectivity & platforms and extraordinary content & experiences to millions across the globe.

<ul><li>Are you passionate about Customer experience, ServiceNow platform and Software services? Do you like big challenges and working within a highly motivated team environment?&nbsp;&nbsp;You will be part of a journey to transform the customer experience of more than 20,000 users, in one of the largest transformation programs at Comcast.</li><li>As a Product Intern on the Reactor - IOP team, you will work with the Product management organization of IOP (based on Servicenow platform) and be involved in all aspects of on boarding new users to the platform. IOP is a unified ticketing platform with built in ITSM capabilities, that provides simplified customer experience. You will get an opportunity to work with Comcast users, understand their requirements, be part of developing Agile user stories and help define their customer journey on IOP.</li><li>You will be part of a team of world-class experts who are innovating in workflow automation using AI / Gen-AI platforms and redefining Customer experience. We are a team that thrives on big challenges, results, quality, and agility.&nbsp;</li></ul>Who will the intern work with?&nbsp;&nbsp;<ul><li>The intern will be part of the product management team, consisting of product owners, business analysts who are responsible for working with customers to understand the requirements, defining the roadmap and managing end to end transformation for the users.</li><li>Internally you will work the architects, engineering leads to define the solution.&nbsp;We’re a group of experienced technical minds who are the last word when it comes to solving problems encountered by our production support teams.&nbsp;&nbsp;&nbsp;</li></ul>What are some interesting problems the intern will work on?<ul><li>In your role, you will bridge the gap between customers, engineering organization and operation teams. You will constantly work with product managers in defining the priorities for customer intakes, features to be implemented and work with the agile scrum masters as needed on the delivery side. This is a great opportunity to get a first hand experience of end to end product development on a large transformation program.</li><li>In addition when required, you will work with incident managers to triage problems, work on root cause analysis, and develop dashboards for management reviews.</li></ul>Where can this intern make an impact?&nbsp;&nbsp;<ul><li>You’ll be working with the best and brightest minds in Comcast constantly working on automating workflows and redefining the business metrics for operations. While we are working on a Saas ITSM platform, success is defined by the business metrics on Network reliability and Predictability of the services that Comcast offers. That’s what we contribute to by predicting outages and reducing the number of customer facing issues.</li></ul>

Currently Studying

Bachelors

Are you passionate about Customer experience, ServiceNow platform and Software services? Do you like big challenges and working within a highly motivated team environment?  You will be part of a journey to transform the customer experience of more than 20,000 users, in one of the largest transformation programs at Comcast.As a Product Intern on the Reactor - IOP team, you will work with the Product management organization of IOP (based on Servicenow platform) and be involved in all aspects of on boarding new users to the platform. IOP is a unified ticketing platform with built in ITSM capabilities, that provides simplified customer experience. You will get an opportunity to work with Comcast users, understand their requirements, be part of developing Agile user stories and help define their customer journey on IOP.You will be part of a team of world-class experts who are innovating in workflow automation using AI / Gen-AI platforms and redefining Customer experience. We are a team that thrives on big challenges, results, quality, and agility. Who will the intern work with?  The intern will be part of the product management team, consisting of product owners, business analysts who are responsible for working with customers to understand the requirements, defining the roadmap and managing end to end transformation for the users.Internally you will work the architects, engineering leads to define the solution. We’re a group of experienced technical minds who are the last word when it comes to solving problems encountered by our production support teams.   What are some interesting problems the intern will work on?In your role, you will bridge the gap between customers, engineering organization and operation teams. You will constantly work with product managers in defining the priorities for customer intakes, features to be implemented and work with the agile scrum masters as needed on the delivery side. This is a great opportunity to get a first hand experience of end to end product development on a large transformation program.In addition when required, you will work with incident managers to triage problems, work on root cause analysis, and develop dashboards for management reviews.Where can this intern make an impact?  You’ll be working with the best and brightest minds in Comcast constantly working on automating workflows and redefining the business metrics for operations. While we are working on a Saas ITSM platform, success is defined by the business metrics on Network reliability and Predictability of the services that Comcast offers. That’s what we contribute to by predicting outages and reducing the number of customer facing issues.

Tech Intern - Product Intern (TPX)

Requirements

Responsibilities

Comcast

Mission & Purpose