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Trust & Safety New Associate

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Accenture

Jan 3, 2025

Applications are closed

  • Internship
    Full-time
    Off-cycle Internship
  • Customer Relations
    Consulting
  • Hyderabad, +1

Requirements

  • Any Graduation
  • 0 to 1 years
  • English - Elementary
  • Strong coping, emotional resilience, and stress-management skills
  • Excellent comprehension, communication skills
  • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
  • Strong attention to detail
  • Comfort synthesizing and analyzing information from multiple streams
  • Strong critical thinking and decision-making skills
  • Deep familiarity and passion for the internet, internet platforms, and internet culture
  • High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
  • Ability to work well individually and as part of a team
  • Ability to work differing rotations/shifts and non-standard work hours
  • Flexibility in meeting changing business needs in a fast-paced environment
  • Commitment to quality, efficiency, and effectiveness
  • Previous business process outsourcing, customer service, or content moderation experience is a plus

Responsibilities

  • Review, classify and/or remove content according to client guidelines, using specific tools and channels
  • Understand and remain updated on changing client policies and guidelines
  • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
  • Serve as an advocate for the user community
  • Participate in process improvement initiatives that improve quality and efficiency of work
  • Participate in continuous training programs and workgroup discussions for optimal development in the role
  • Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

FAQs

What is the primary responsibility of a Trust & Safety New Associate?

The primary responsibility of a Trust & Safety New Associate is to analyze and review user-generated content, including profiles, audio, videos, and text, while investigating and resolving reported issues to ensure the safety and quality of online content.

What qualifications are required for this position?

Any graduation degree is required for this position.

How many years of experience do I need to apply for this role?

This role is open to candidates with 0 to 1 years of experience.

What language skills are necessary for this job?

Candidates should possess elementary proficiency in English.

What skills are important for success in this role?

Important skills include strong coping and emotional resilience, excellent communication, attention to detail, critical thinking, and the ability to analyze information from multiple sources.

Is previous experience in content moderation or customer service beneficial?

Yes, previous experience in business process outsourcing, customer service, or content moderation is considered a plus.

Will I be exposed to potentially sensitive content in this role?

Yes, content moderators may be directly or inadvertently exposed to potentially objectionable and sensitive content, such as graphic or violent material.

What kind of support does Accenture provide for employee well-being?

Accenture provides a well-being support program specifically for the Trust & Safety community to promote individual and collective well-being, helping employees cope with the challenges of the role.

What are the working hours like for this position?

The role may require working differing rotations, shifts, and non-standard work hours due to business needs.

Will there be opportunities for training and professional development?

Yes, participants in this role are encouraged to engage in continuous training programs and workgroup discussions to optimize their development in the position.

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Accenture

Technology
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

Culture & Values

  • Client Value Creation

    Enabling clients to become high-performance businesses and creating long-term relationships by being responsive and relevant and by consistently delivering value.

  • One Global Network

    Leveraging the power of global insight, relationships, collaboration and learning to deliver exceptional service to clients wherever they do business

  • Respect for the Individual

    Valuing diversity and unique contributions, fostering a trusting, open and inclusive environment and treating each person in a manner that reflects Accenture’s values.

  • Best People

    Attracting, developing and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude and fostering a collaborative and mutually supportive environment.

  • Integrity

    Being ethically unyielding and honest and inspiring trust by saying what we mean, matching our behaviors to our words and taking responsibility for our actions.

  • Stewardship

    Fulfilling our obligation of building a better, stronger and more durable company for future generations, protecting the Accenture brand, meeting our commitments to stakeholders, acting with an owner mentality, developing our people and helping improve communities and the global environment.

Benefits

  • Medical coverage

    Employees have a choice of national plans (PPO, EPO, HDHP) covering a wide range of medical services and prescription drugs.

  • Parental leave

    16 weeks paid maternity leave for birth parents. 8 weeks paid time off for other parents

  • Flexible work arrangements

    Flexible work arrangements help employees achieve work/life balance while also meeting Accenture’s business needs.

  • Paid time off

    PTO encompasses traditional vacation time along with paid sick leave; days vary based on level and tenure from 17 to 27 per year.

  • Holidays

    We provide 8 paid standard holidays and 2 culture days (for any days you choose), in addition to the PTO program.

  • Life Insurance

    Accenture provides you with a basic level of coverage and you can purchase more coverage for yourself and your family.