You don't need retail experience, but you must commit to being a brand ambassador and support the success of the store and your team.

You will welcome customers, manage transactions, conduct product tastings, handle stock deliveries, and prepare drinks/snacks while ensuring store cleanliness and health standards.

Customer Relations

Sales & Business Development

United Kingdom

Bristol

Large

Luxury British cacao grower and chocolatier Hotel Chocolat was founded to make people happy through chocolate! Co-founders Angus Thirlwell and Peter Harris built the brand on three unwavering pillars – Originality, Authenticity and Ethics – that remain central to the brand’s success.

Starting as an early online brand, the first Hotel Chocolat store opened in Hertfordshire in 2004, and its manager is still at the helm. Today, we have more than 120 Hotel Chocolat's across the UK, with a multi-million strong online global customer database. In the grounds of our eco-conscious, organic cacao farm in Saint Lucia we have also created an amazing visitor experience Project Chocolat,  together with the award-winning Rabot Hotel and Restaurant.

One of the few chocolate makers to actually grow cacao, we connect the world of sustainable agriculture with the hedonism of top-quality chocolate.  This knowledge has enabled us to bring an innovative Gentle Farming programme into the world, bringing to our cacao growing communities enough money for a happy life whilst supporting a bio-diverse, climate smart farming technique. 

The Hotel Chocolat team has a strong set of cultural values best summarised as ‘Be brave. Be kind.’ 

We’re just getting started. Come and be a part of what’s next.

Retail & Consumer Goods

Hotel Chocolat

Our mission is to make people happy through chocolate: cacao growers, customers and employees.

<div>
 <div>
  <div>
   <h3 class="jobSectionHeader"><b>Job Details</b></h3>
  </div>
 </div>
 <div></div>
 <div>
  <div>
   <p><b>Job Title</b></p>
  </div>
  <div>
   <p>12 Hour Key Holder</p>
  </div>
 </div>
 <p></p>
 <div>
  <div>
   <p><b>Location</b></p>
  </div>
  <div>
   <p>Cribbs Causeway</p>
  </div>
 </div>
 <div>
  <div>
   <p><b>Contract Type</b></p>
  </div>
  <div>
   <p>Part-Time Permanent</p>
  </div>
 </div>
 <div>
  <div>
   <p><b>Salary</b></p>
  </div>
  <div>
   <p>£12.00 - £13.00 per Hour</p>
  </div>
 </div>
 <div>
  <div>
   <p><b>Closing Date</b></p>
  </div>
  <div>
   <p>31/10/2024</p>
  </div>
 </div>
 <p></p>
 <div>
  <div>
   <p>Hotel Chocolat has built a strong position as the UK’s favourite premium chocolate brand.</p>
   <p>We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser™. Our mission is to <i>make people happy through chocolate</i>. Customers, colleagues, cacao farmers and suppliers can all benefit from the success we make together.</p>
   <p>We’re looking for a passionate, enthusiastic and guest focused <b>Sales Advisor</b> to join our stores team. You’ll engage with our guests to showcase our products in a warm and personable manner ensuring that an amazing experience is delivered through excellent product and brand knowledge.</p>
   <p><b>What You’ll be doing:</b></p>
   <ul>
    <li>Welcoming our customers and providing excellent service during their visit.</li>
    <li>Till and queue management, this includes processing transactions, refunds and exchanges at the till and responding to customer feedback.</li>
    <li>You will learn all about our range of products including how we sell, how we grow cocoa and manufacture our products, allergens and our commitments to sustainability and ethics.</li>
    <li>Running tasting sessions and demonstrations of products.</li>
    <li>Working with the team to support with deliveries and stock, making sure the delivery area is kept clear and tidy in line with our health and safety guidelines and maintaining the appearance of the store and café areas.</li>
    <li>If your store has a café area, you will be preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes while adhering to our allergens, quality, and health and safety standards.</li>
   </ul>
   <p>You don’t need to have retail experience to work here, however we do ask that during your time with us, you commit to being a true brand ambassador and support where you can to the success of the store and your team.</p>
   <p><b>Our gift to you for going the extra mile every day…</b></p>
   <ul>
    <li>£12.00 - per hour (London stores - £13.00 per hour), Republic of Ireland - €14.50 per hour.</li>
    <li>Incentives based on performance</li>
    <li>50% unlimited staff discount to treat yourself and your friends and family</li>
    <li>70% discount off a stay in our Hotel in St Lucia</li>
    <li>We recognise that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working</li>
    <li>A chance to work in an exciting, innovative and expanding company</li>
   </ul>
   <p>If you want to be part of the team spreading happiness through chocolate, click Apply and we’ll be in touch!</p>
   <p></p>
   <p><b><i>At Hotel Chocolat, we treat each other with respect, equality and grace. Our mantra? Be brave. Be kind.</i></b></p>
   <p><i>This People Pledge is underpinned by our values of Originality, Authenticity and Ethics.</i></p>
   <p><i>We encourage new ideas and fresh thinking and for each of you to bring your </i><b><i>ORIGINALITY</i></b><i> to work.</i></p>
   <p><i>We want you to be your </i><b><i>AUTHENTIC</i></b><i> self – and feel comfortable to share your differences, and what makes you unique.</i></p>
   <p><i>Our commitment to being an </i><b><i>ETHICAL </i></b><i>business means we have a deep sense of fairness when it comes to the way we treat one another.</i></p>
   <p><i>This applies during our recruitment process too. We are proud to be an Equal Opportunity Employer who positively celebrates a diverse and inclusive culture. We welcome people from all walks of life to join us, bringing their individuality to help us reach our ambitious growth plans. We believe this is critically important to help us create a place to work where everyone feels like they belong, can be themselves and where all of our differences are celebrated.</i></p>
  </div>
 </div>
</div>
<p></p>


 
  
   Job Details
  
 
 
 
  
   Job Title
  
  
   12 Hour Key Holder
  
 
 
 
  
   Location
  
  
   Cribbs Causeway
  
 
 
  
   Contract Type
  
  
   Part-Time Permanent
  
 
 
  
   Salary
  
  
   £12.00 - £13.00 per Hour
  
 
 
  
   Closing Date
  
  
   31/10/2024
  
 
 
 
  
   Hotel Chocolat has built a strong position as the UK’s favourite premium chocolate brand.
   We offer a range extending from luxury giftable chocolates to alcohol and our pioneering drinking chocolate system; the Velvetiser™. Our mission is to make people happy through chocolate. Customers, colleagues, cacao farmers and suppliers can all benefit from the success we make together.
   We’re looking for a passionate, enthusiastic and guest focused Sales Advisor to join our stores team. You’ll engage with our guests to showcase our products in a warm and personable manner ensuring that an amazing experience is delivered through excellent product and brand knowledge.
   What You’ll be doing:
   
    Welcoming our customers and providing excellent service during their visit.
    Till and queue management, this includes processing transactions, refunds and exchanges at the till and responding to customer feedback.
    You will learn all about our range of products including how we sell, how we grow cocoa and manufacture our products, allergens and our commitments to sustainability and ethics.
    Running tasting sessions and demonstrations of products.
    Working with the team to support with deliveries and stock, making sure the delivery area is kept clear and tidy in line with our health and safety guidelines and maintaining the appearance of the store and café areas.
    If your store has a café area, you will be preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes while adhering to our allergens, quality, and health and safety standards.
   
   You don’t need to have retail experience to work here, however we do ask that during your time with us, you commit to being a true brand ambassador and support where you can to the success of the store and your team.
   Our gift to you for going the extra mile every day…
   
    £12.00 - per hour (London stores - £13.00 per hour), Republic of Ireland - €14.50 per hour.
    Incentives based on performance
    50% unlimited staff discount to treat yourself and your friends and family
    70% discount off a stay in our Hotel in St Lucia
    We recognise that our employees may wish to balance their work and family/home life and therefore we are open to discussions around flexible working
    A chance to work in an exciting, innovative and expanding company
   
   If you want to be part of the team spreading happiness through chocolate, click Apply and we’ll be in touch!
   
   At Hotel Chocolat, we treat each other with respect, equality and grace. Our mantra? Be brave. Be kind.
   This People Pledge is underpinned by our values of Originality, Authenticity and Ethics.
   We encourage new ideas and fresh thinking and for each of you to bring your ORIGINALITY to work.
   We want you to be your AUTHENTIC self – and feel comfortable to share your differences, and what makes you unique.
   Our commitment to being an ETHICAL business means we have a deep sense of fairness when it comes to the way we treat one another.
   This applies during our recruitment process too. We are proud to be an Equal Opportunity Employer who positively celebrates a diverse and inclusive culture. We welcome people from all walks of life to join us, bringing their individuality to help us reach our ambitious growth plans. We believe this is critically important to help us create a place to work where everyone feels like they belong, can be themselves and where all of our differences are celebrated.
  
 



12 Hour Key Holder

Requirements

Responsibilities

FAQs

What is the job title for this position?

Where is the job located?

What is the contract type for this position?

What is the salary range for this role?

When is the closing date for applications?

Do I need retail experience to apply for this position?

What kind of discounts do employees receive?

Are there opportunities for flexible working?

What is the company’s mission?

Does Hotel Chocolat have a commitment to diversity and inclusion?

Hotel Chocolat

Mission & Purpose