You need effective communication, strong computer skills, and the ability to remain calm under pressure, especially during emergencies.

You will support the switchboard, delivering high-quality service in a creative and supportive environment, ensuring smooth daily operations for NHS Dumfries and Galloway.

Customer Relations

People, HR & Administration

NHS Dumfries and Galloway provides healthcare services to the Dumfries and Galloway region of Scotland. Their mission is to deliver high-quality, patient-centered care and improve the health and well-being of the local population. Their purpose is to offer comprehensive medical services, promote health, and ensure effective, compassionate care through community-focused and integrated healthcare solutions.

Science & Healthcare

NHS Dumfries & Galloway

Work Live and Play in Dumfries and Galloway

We are looking for an enthusiastic person to join our team as a Bank Telephonist to help with the daily support of NHS Dumfries and Galloway's switchboard. The switchboard provides a central communication and information hub for both staff and public. You will be part of a team of Telephonists who provide a very important and high-quality standard service. You will be working within a high performing, creative and supportive environment. You Should Have * Effective communications skills * Good computer skills * The ability to stay calm under pressure and during emergency procedures. The successful candidate will have an enthusiastic, proactive attitude and are able to demonstrate a record of successful delivery within an office environment. For informal enquiries please contact Michelle Wilson - michelle.wilson11@nhs.scot Additional Information For Candidates To find out more about working with NHS Dumfries and Galloway and for an insight into our friendly, beautiful corner of Scotland please visit our Work With Us web pages NHS Scotland is reducing their full-time working week from 37.5 to 37 hours per week for NHS Agenda for Change workers in Scotland from 1 April 2024 but with no change in pay. This reduction will also be applied pro rata for part time staff. This advert and any subsequent offer/contract of employment therefore reflects the new working hours. However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period, for which you would be paid, until the service you are working in changes rosters or working patterns to accommodate the new reduced working week. APPLICATION PROCESS - Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately. Please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates. Please contact Jobtrain Candidate Support Hub - https://jobseekersupport.jobtrain.co.uk/support/home for advice and support with any system issues. ~ We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain. Users may also experience issues if accessing Jobtrain via mobile phone. ~ DO NOT upload a CV as this will not be used for short listing purposes. ~ Once you have submitted your application form you will be unable to make any amendments. ~ Posts close at midnight on the indicated date. ~ If you are a member of staff please ensure you update your Jobtrain profile to reflect that you are employed by NHS Dumfries and Galloway. ~ Staff and patients across Dumfries and Galloway enjoy free, unlimited parking at all our hospital sites. Please be aware that a vacancy may close early due to volume of applications, therefore you should not delay in submitting your application. EQUALITY AND DIVERSITY NHS Dumfries and Galloway is committed to encouraging equality and diversity among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Dumfries and Galloway welcomes applicants from all sections of the community. PUBLIC PROTECTION Public protection practice encompasses the recognition and management of risk in order to prevent or reduce harm to children, (including unborn babies), young people and adults. All public protection legislation, and NHS Dumfries and Galloway (NHSDG) policies and guidance are founded on the United Nations Convention on the Rights of the Child and the European Convention on Human Rights, and the principles of these Conventions underpin all NHSDG core business. RIGHT TO WORK IN THE UNITED KINGDOM NHS Dumfries and Galloway has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by the UK Border Agency. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. Candidates who require a Certificate of Sponsorship can access further information on the UK Border Agency’s new points based system that now governs the way individuals from outside the UK can work at www.bia.homeoffice.gov.uk Please ensure the vacancy salary meets the minimum salary required for sponsorship. We are unable to provide sponsorship for bank contracts. UNITED KINGDOM REGISTRATION NHS Dumfries & Galloway are currently unable to support OSCE Training for international nurses for vacancies. Vacancies requiring professional registration require full United Kingdom registration with the appropriate council (eg NMC, HCPC, GMC etc).

We are looking for an enthusiastic person to join our team as a Bank Telephonist to help with the daily support of NHS Dumfries and Galloway's switchboard. The switchboard provides a central communication and information hub for both staff and public.You will be part of a team of Telephonists who provide a very important and high-quality standard service. You will be working within a high performing, creative and supportive environment.You Should Have * Effective communications skills * Good computer skills * The ability to stay calm under pressure and during emergency procedures.      The successful candidate will have an enthusiastic, proactive attitude and are able to demonstrate a record of successful delivery within an office environment.For informal enquiries please contact Michelle Wilson - michelle.wilson11@nhs.scotAdditional Information For CandidatesTo find out more about working with NHS Dumfries and Galloway and for an insight into our friendly, beautiful corner of Scotland please visit our Work With Us web pagesNHS Scotland is reducing their full-time working week from 37.5 to 37 hours per week for NHS Agenda for Change workers in Scotland from 1 April 2024 but with no change in pay. This reduction will also be applied pro rata for part time staff. This advert and any subsequent offer/contract of employment therefore reflects the new working hours. However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period, for which you would be paid, until the service you are working in changes rosters or working patterns to accommodate the new reduced working week.APPLICATION PROCESS -Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately. Please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates. Please contact Jobtrain Candidate Support Hub - https://jobseekersupport.jobtrain.co.uk/support/home for advice and support with any system issues.~ We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain. Users may also experience issues if accessing Jobtrain via mobile phone.~ DO NOT upload a CV as this will not be used for short listing purposes.~ Once you have submitted your application form you will be unable to make any amendments.~ Posts close at midnight on the indicated date.~ If you are a member of staff please ensure you update your Jobtrain profile to reflect that you are employed by NHS Dumfries and Galloway.~ Staff and patients across Dumfries and Galloway enjoy free, unlimited parking at all our hospital sites.Please be aware that a vacancy may close early due to volume of applications, therefore you should not delay in submitting your application.EQUALITY AND DIVERSITYNHS Dumfries and Galloway is committed to encouraging equality and diversity among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Dumfries and Galloway welcomes applicants from all sections of the community.PUBLIC PROTECTIONPublic protection practice encompasses the recognition and management of risk in order to prevent or reduce harm to children, (including unborn babies), young people and adults. All public protection legislation, and NHS Dumfries and Galloway (NHSDG) policies and guidance are founded on the United Nations Convention on the Rights of the Child and the European Convention on Human Rights, and the principles of these Conventions underpin all NHSDG core business.RIGHT TO WORK IN THE UNITED KINGDOMNHS Dumfries and Galloway has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by the UK Border Agency. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. Candidates who require a Certificate of Sponsorship can access further information on the UK Border Agency’s new points based system that now governs the way individuals from outside the UK can work at www.bia.homeoffice.gov.ukPlease ensure the vacancy salary meets the minimum salary required for sponsorship. We are unable to provide sponsorship for bank contracts.UNITED KINGDOM REGISTRATIONNHS Dumfries & Galloway are currently unable to support OSCE Training for international nurses for vacancies.Vacancies requiring professional registration require full United Kingdom registration with the appropriate council (eg NMC, HCPC, GMC etc).

196155 Telephonist - Bank - NHS Dumfries & Galloway

We are looking for an enthusiastic person to join our team as a Bank Telephonist to help with the daily support of NHS Dumfries and Galloway's switchboard. The switchboard provides a central communication and information hub for both staff and public.&lt;br&gt;&lt;br&gt;You will be part of a team of Telephonists who provide a very important and high-quality standard service. You will be working within a high performing, creative and supportive environment.&lt;br&gt;&lt;br&gt;&lt;strong&gt;You Should Have&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Effective communications skills &lt;/li&gt;&lt;li&gt;Good computer skills&lt;/li&gt;&lt;li&gt;The ability to stay calm under pressure and during emergency procedures. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;The successful candidate will have an enthusiastic, proactive attitude and are able to demonstrate a record of successful delivery within an office environment.&lt;br&gt;&lt;br&gt;For informal enquiries please contact Michelle Wilson - michelle.wilson11@nhs.scot&lt;br&gt;&lt;br&gt;&lt;strong&gt;Additional Information For Candidates&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;To find out more about working with NHS Dumfries and Galloway and for an insight into our friendly, beautiful corner of Scotland please visit our Work With Us web pages &lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;&lt;em&gt;&lt;em&gt;NHS Scotland is reducing their full-time working week from 37.5 to 37 hours per week for &lt;/em&gt;NHS Agenda for Change workers in Scotland &lt;em&gt;from 1 April 2024 but with no change in pay. This reduction will also be applied pro rata for part time staff. This advert and any subsequent offer/contract of employment therefore reflects the new working hours. However, as not all service areas will be able to adopt the 37 hour working week immediately from 1 April 2024, you may be required to work up to an additional 30 minutes per week for a temporary period, for which you would be paid, until the service you are working in changes rosters or working patterns to accommodate the new reduced working week.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;/em&gt;&lt;/strong&gt;&lt;strong&gt;APPLICATION PROCESS - &lt;br&gt;&lt;br&gt;&lt;/strong&gt;Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately. Please check your e-mail regularly (including junk folders) and also your Jobtrain account for updates. Please contact Jobtrain Candidate Support Hub - https://jobseekersupport.jobtrain.co.uk/support/home for advice and support with any system issues.&lt;br&gt;&lt;br&gt;~ We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain. Users may also experience issues if accessing Jobtrain via mobile phone.&lt;br&gt;&lt;br&gt;~ DO NOT upload a CV as this will not be used for short listing purposes.&lt;br&gt;&lt;br&gt;~ Once you have submitted your application form you will be unable to make any amendments.&lt;br&gt;&lt;br&gt;~ Posts close at midnight on the indicated date.&lt;br&gt;&lt;br&gt;~ If you are a member of staff please ensure you update your Jobtrain profile to reflect that you are employed by NHS Dumfries and Galloway.&lt;br&gt;&lt;br&gt;~ Staff and patients across Dumfries and Galloway enjoy free, unlimited parking at all our hospital sites.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Please be aware that a vacancy may close early due to volume of applications, therefore you should not delay in submitting your application.&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;EQUALITY AND DIVERSITY &lt;br&gt;&lt;br&gt;&lt;/strong&gt;NHS Dumfries and Galloway is committed to encouraging equality and diversity among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Dumfries and Galloway welcomes applicants from all sections of the community.&lt;br&gt;&lt;br&gt;&lt;strong&gt;PUBLIC PROTECTION&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Public protection practice encompasses the recognition and management of risk in order to prevent or reduce harm to children, (including unborn babies), young people and adults. All public protection legislation, and NHS Dumfries and Galloway (NHSDG) policies and guidance are founded on the United Nations Convention on the Rights of the Child and the European Convention on Human Rights, and the principles of these Conventions underpin all NHSDG core business.&lt;br&gt;&lt;br&gt;&lt;strong&gt;RIGHT TO WORK IN THE UNITED KINGDOM&lt;br&gt;&lt;br&gt;&lt;/strong&gt;NHS Dumfries and Galloway has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by the UK Border Agency. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. Candidates who require a Certificate of Sponsorship can access further information on the UK Border Agency’s new points based system that now governs the way individuals from outside the UK can work at www.bia.homeoffice.gov.uk&lt;br&gt;&lt;br&gt;&lt;strong&gt;Please ensure the vacancy salary meets the minimum salary required for sponsorship. We are unable to provide sponsorship for bank contracts.&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;UNITED KINGDOM REGISTRATION&lt;br&gt;&lt;br&gt;&lt;/strong&gt;NHS Dumfries &amp;amp; Galloway are currently unable to support OSCE Training for international nurses for vacancies.&lt;br&gt;&lt;br&gt;Vacancies requiring professional registration &lt;strong&gt;require full United Kingdom registration&lt;/strong&gt; with the appropriate council (eg NMC, HCPC, GMC etc).

196155 Telephonist - Bank

Requirements

Responsibilities

FAQs

What is the role of a Telephonist at NHS Dumfries and Galloway?

What qualifications or skills are required for the Telephonist position?

Is there any specific experience required for this job?

What is the working week for this position?

Can I make amendments to my application after submission?

How will I receive updates about my application?

Are there any parking provisions at NHS Dumfries and Galloway?

Are there any diversity and inclusion policies in place?

Does NHS Dumfries and Galloway provide sponsorship for the Telephonist position?

What should I do if I need assistance with the application process?

NHS Dumfries & Galloway

Mission & Purpose