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2x Host / Receptionist - St James Building (12 Month FTC)

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Bruntwood

4d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Manchester

AI generated summary

  • You must have a positive attitude, excellent communication skills, attention to detail, and experience in hospitality or service sectors, thriving in a dynamic, fast-paced environment.
  • You will greet visitors, support sales through viewings, manage tasks, gather customer insights, engage with teams, promote workplace wellbeing, and drive continuous improvement for a positive experience.

Requirements

  • You must have a can do attitude and be able to step up to the challenges of working in a fast paced, dynamic and developing organisation.
  • We are looking for curious and interesting people, with high attention to detail and a drive to go over and above for customers - motivation and a positive attitude are key to this role
  • You will be an excellent communicator, bringing your personality to work and interacting with people on a human level
  • Skills and experience in hospitality, retail or other service sectors
  • Able to maintain high levels of energy and positivity throughout the day

Responsibilities

  • Delivering a positive Customer Experience within the building
  • To be the first point of contact for all customers and visitors in the building
  • Facilitate new customer viewings to support the sales process
  • Able to manage own workload to flex between essential desk based tasks and building customer relationships with customers
  • Collate all customer intelligence and update systems accordingly to support sales and retention
  • Working as part of a wider team, engage with your customers, colleagues, management team and other departments within Bruntwood
  • Be a role model to promote wellbeing in the workplace
  • You will have a focus on continuous improvement making sure that we add value, save time and make things simple for the customer
  • Being basically brilliant, which means applying your energy, drive and knowledge to inspire your colleagues to do the best that they can, working together with a simple and straightforward approach to get the best out of our colleagues and for our customers, the right service every time

FAQs

What are the working hours for the Host/Receptionist position?

The working hours are Monday to Friday, 40 hours per week, from 8am to 5pm.

Is this a permanent position?

No, this is a temporary position and is a 12-month fixed term contract while our main entrance undergoes project work.

What kind of experience are you looking for in applicants?

We are looking for candidates with skills and experience in hospitality, retail, or other service sectors, as well as those who have excellent communication skills and a positive attitude.

What is the focus of the Host role?

The focus of the Host role is to deliver a positive customer experience, act as the first point of contact for customers and visitors, and build relationships with clients and tenants.

Are there any benefits included with this role?

Yes, benefits include 28 days of holiday plus your birthday off, 24 hours of volunteer time a year, a healthcare cash plan, a matched pension scheme, discounts at leading retailers, and enhanced maternity/shared parental leave.

What does Bruntwood value in its workforce?

Bruntwood values diversity and aims to recruit from diverse backgrounds to reflect the communities they operate in, ultimately achieving the goal of creating thriving cities that are inclusive.

Is there an opportunity for career development?

Yes, Bruntwood offers interest-free learning loans to help you develop new skills.

How can I ask for adjustments during the interview process?

You can highlight any adjustments you need in your application form, and if selected, we will discuss this with you before your interview.

How will I know if my application has been received?

You should expect to hear back within a week of your application. If it has been longer than this, you can email talent@bruntwood.co.uk for an update.

What is the recruitment process for this position?

We conduct a one-stage interview process that will give you the opportunity to see the role in action, as well as ask questions to ensure it's the right fit for you.

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Bruntwood

💡 Creating Thriving Cities: Workspace | Laboratories | Retail | Leisure

Real Estate
Industry
501-1000
Employees
1976
Founded Year

Mission & Purpose

Workspace | Laboratories | Retail | Leisure We own, let and manage outstanding buildings, workspace, innovation and science facilities through Bruntwood SciTech and Bruntwood Works. Our purpose: creating thriving cities. This purpose fuels our passion for supporting arts and culture, our deep community engagement and our ambitious plans for future growth. It ensures every investment and decision we make benefits our customers, our communities and our colleagues: because when our cities thrive, so do we. Our commitment to creating thriving cities has helped us to grow into a company with more than £1bn in assets under ownership across over 100 landmark properties, a development pipeline of £1.4bn, and a team of more than 800 people working across our group.