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Account Executive -Ticket Sales

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Milwaukee Brewers

Dec 15

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Wilson

AI generated summary

  • You need a Bachelor's degree and 1-3 years of related experience or equivalent education and experience.
  • You will sell tickets, maintain client relationships, follow up on leads, manage accounts in CRM, strategize sales initiatives, assist on game days, and provide exceptional customer service.

Requirements

  • The ideal candidate will have a Bachelor's degree (B. A.) from four-year college or university; and one to three years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

  • The Account Executive – Ticket Sales is responsible for selling new ticket packages, plans, and single game tickets and retaining a portion of season ticket accounts that they personally sell. This position will also be responsible for generating ticket sales by bringing in new accounts and maintaining a relationship with these accounts in order to retain them annually. Additional responsibilities include provide ongoing communication via telephone, e-mail, mail and ticket system technology driven platforms including CRM (Customer Relationship Management), generate new business through calling prospects assigned through the lead model, lapsed Ticket Holders, and accumulated leads from past seasons, and promote sale of new and renewal season tickets.
  • Maintain contact with all assigned ticket accounts to provide superior service with focus of retaining accounts from year-to-year
  • Build revenue through sales of all ticket offerings for individuals, businesses, organizations, and others
  • Build relationships with accounts through organized outreach, meet and greet sessions, seat visits, and video and call campaigns
  • Follow up on all sales leads to sell new ticket accounts. Assign seat locations for all ticket accounts. Secure and process all payments of all ticket accounts
  • Maintain accurate customer and prospect records in the CRM, including call logs, account status, follow-up actions, and complaints, while properly coding all ticket sales
  • Actively participate in weekly sales and strategy meetings, contributing creative ideas and feedback on past performance and next steps for managing the prospect pipeline
  • Research, develop, and maintain a portfolio of ticket accounts as assigned. Identify new market segments and market opportunities to pursue for growth of ticket sales
  • Implement strategic ticket sales strategies in support of individual, departmental, and organizational goals including but not limited to budgeted revenue goals and sellout objectives
  • Provide ideas on new sales and retention initiatives for each sales campaign
  • Actively participate in strategic planning meetings with peers, across all departments, to ensure the flawless planning and execution of the team’s home game games and all other events
  • Provide game day assistance with escorting participants from ticket accounts to the field for their specific activity. Assist at various sales related events throughout the year
  • Responsible for the satisfaction and retention of sales accounts by providing exceptional customer service and client satisfaction
  • Proactively generate and develop new business through outbound calls, meetings, and other communication methods—including prospecting, appointment setting, face-to-face meetings, canvassing, and cold calling—to meet and exceed individual and team sales goals
  • Assist with field tarp duties as necessary

FAQs

What is the primary responsibility of the Account Executive - Ticket Sales?

The primary responsibility is to sell new ticket packages, plans, and single game tickets while retaining a portion of season ticket accounts that the individual personally sells.

What kind of experience is required for this role?

The ideal candidate will have a Bachelor's degree and one to three years of related experience and/or training, or an equivalent combination of education and experience.

What are the typical working hours for this position?

The business hours are Monday to Friday from 9:00 am to 5:00 pm, but additional hours will be required on weekends, evenings, and some holidays.

What types of communication will the Account Executive use to maintain relationships with ticket accounts?

The Account Executive will use telephone, email, mail, and ticket system technology platforms, including CRM (Customer Relationship Management), to communicate with ticket accounts.

Are there any specific duties related to game days?

Yes, the Account Executive will provide game day assistance by escorting participants from ticket accounts to the field for specific activities and will assist at various sales-related events throughout the year.

What benefits are offered to employees in this position?

Employees receive exceptional health and dental rates, a fully covered vision package, 401(K) match, unlimited vacation time, paid parental leave, and more, including home game tickets and promotional giveaways.

How does the organization approach diversity and inclusion?

The organization is focused on building an inclusive and engaging culture that fosters excellence, collaboration, and ingenuity, valuing diverse thoughts, ideas, and perspectives.

What type of sales strategies will the Account Executive implement?

The Account Executive will implement strategic ticket sales strategies to support individual, departmental, and organizational goals, including budgeted revenue goals and sellout objectives.

Is training provided for this role?

Yes, the organization offers leadership development programming and an online educational platform for personal and professional development.

What is expected in terms of new business generation?

The Account Executive is expected to proactively generate and develop new business through outbound calls, meetings, and other communication methods such as prospecting, appointment setting, and cold calling to meet and exceed sales goals.

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Milwaukee Brewers

Entertainment & Media
Industry
1001-5000
Employees
1970
Founded Year

Mission & Purpose

The Milwaukee Brewers are committed to fielding a competitive team both on and off the field that exemplifies a strong work ethic, respect for the game and loyalty to our fans. We deliver an affordable fan friendly, high quality entertainment experience in a world-class facility. As a fiscally responsible organization, our employees are dedicated to enhancing our relationships with the diverse businesses, communities and citizens of the city of Milwaukee and state of Wisconsin.