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Account Management Director - 12 Month Fixed Term Contract

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PPRO

1mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • London
  • Quick Apply

AI generated summary

  • You need 8+ years in strategic account management, proven leadership skills, ability to drive growth, experience in ambiguity, and a talent for building diverse teams and fostering collaboration.
  • You will lead account management, drive strategic plans, mentor teams, manage client relationships, oversee negotiations, and ensure customer-focused initiatives while promoting innovation and training.

Requirements

  • 8+ years of progressive experience in strategic account management, partnerships, or sales– ideally in payments, SaaS, or B2B enterprise environments
  • Proven leadership experience with a track record of motivating and developing high-performing teams
  • Proven track record of driving portfolio growth, influencing senior client stakeholders, and navigating complex decision-making environments
  • Comfortable operating under ambiguity, aligning department-level strategy with shifting market or business conditions
  • Skilled at nuanced, solution-focused communication and providing actionable feedback across levels
  • Experience building, mentoring, and developing diverse and inclusive teams
  • Ability to drive customer-centric innovation and foster a culture that rewards experimentation and learning
  • A natural collaborator who builds genuine relationships across internal and external networks and champions the achievements of others

Responsibilities

  • Provide strategic leadership across our account management function, guiding teams through complex customer, product, and market challenges
  • Support and enable the Account Management team to build strong, trusted relationships with key decision-makers at client organisations, driving revenue growth across the portfolio, ensuring the team puts the customer first while influencing long-term strategy and investment on both sides
  • Drive the Account Management team to develop and execute sophisticated, data-driven strategic account plans, aligning customer outcomes with PPRO’s broader organisational growth targets
  • Make strategic decisions that impact one or more teams, domains, or departments, ensuring a high level of customer satisfaction, risk awareness, and operational efficiency
  • Build strong relationships with key decision-makers at client organizations and influence long-term strategy and investment on both sides
  • Serve as the voice of the customer internally, driving alignment between client feedback and product, marketing, and operational initiatives
  • Lead, challenge, and mentor a team of senior Account Managers, ensuring they are fully empowered, stretched, and supported to perform at the highest level, with clear goals, and a culture of accountability and continuous improvement
  • Promote innovation and foster a learning culture, proactively identifying trends and up-skilling opportunities that ensure our teams remain at the forefront of the market
  • Manage all customer training initiatives, including designing and maintaining a scalable, high-impact training program for clients' sales and marketing teams
  • Oversee complex commercial negotiations and contract structures, including PSP and Acquiring Bank pricing agreements
  • Collaborate closely with Risk, Legal, and Onboarding to ensure smooth execution of contracts and pricing amendments
  • Partner with Marketing and Partner Marketing teams to ensure all external-facing materials are accurate, aligned, and impactful
  • Requires travel to meet clients in person and attend key industry events, ensuring strong relationships and firsthand insight into customer needs

FAQs

Do we support remote work?

Yes, we do remote work but in a hybrid format, with an expectation of 3 days per week on-site.

Do we support medicare?

Yes, we provide medical insurance through the BUPA health care plan.

What is the duration of the contract for this position?

The position is a 12-month fixed-term contract for maternity cover.

What kind of leadership experience is required for this role?

The role requires proven leadership experience with a track record of motivating and developing high-performing teams.

What is the focus of the Account Management Director role?

The focus is on leading and growing high-impact client relationships across PPRO’s portfolio, driving revenue growth, and aligning customer needs with organizational priorities.

How many years of experience are needed for this role?

At least 8+ years of progressive experience in strategic account management, partnerships, or sales is required.

What kind of training and development opportunities are offered?

We offer a GBP 500 annual budget for professional growth, leadership cafés, on-the-job training, and other skill development opportunities.

Is travel required for this position?

Yes, there will be travel required to meet clients in person and attend key industry events.

What benefits are included regarding family leave?

We offer enhanced family leave to support employees during key life moments.

What is the work environment like at the HQ office?

The HQ office on Procter Street is set up for cross-team collaboration and is located near various food options, making it convenient for employees.

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PPRO

We build so you can scale faster.

Finance
Industry
501-1000
Employees
2006
Founded Year

Mission & Purpose

PPRO is a fintech company that provides digital payments infrastructure to businesses and banks so that they can scale their checkout, acquiring, and risk services through one connection. Payment platforms, acquirers, and merchants that plug into PPRO’s infrastructure are able to access payment methods, fraud screening tools, and other essential products from multiple providers. Every product can be deployed and controlled with clicks, not code. And with the company's orchestration layer directing process flows and data like clockwork, PPRO’s partners can rest easy knowing they’re delivering seamless end-to-end services to their customers. Citi, PayPal, and Stripe are just some of the names that depend on PPRO to accelerate their roadmaps, boost their conversions, and eliminate the complexities of digital payments.