Account Manager

carwow

Oct 21

Applications are closed

Job
Full-time
Mid Level
Customer Relations
Sales & Business Development
London
Remote

Requirements

Strong communicator – clear, confident and credible on the phone; you can influence and build rapport quickly
Commercially motivated – goal-driven with a passion for achieving and exceeding targets; motivated by personal and business success
Organised and adaptable – comfortable managing a high workload and conflicting priorities while maintaining focus on results
Persistent and resilient – you thrive under pressure and see setbacks as opportunities to learn and improve
Consultative and creative problem solver – you don’t just identify challenges; you propose smart, data driven solutions
Collaborative mindset – you work well with colleagues across functions and translate complex information into dealer friendly language
Analytical thinker – confident using Excel/Sheets to interpret data, spot trends and define actions
Curious and self-aware – eager to learn, open to feedback, and genuinely interested in understanding how you can add more value
Knowledge of the automotive industry or online marketplaces is a plus, but not essential – mindset, behaviour and execution matter more
Prepared and proactive – you take time to research, plan and come to every conversation ready to make an impact
CRM Management - Ability to work with CRM tools, such as Salesforce and Groove.

Responsibilities

Drive growth and engagement within your dealer portfolio by building strong, trust-based relationships and demonstrating clear platform value
Own your performance – manage your portfolio, prioritising activity effectively to ensure every interaction moves the needle commercially, included and not limited to growing share of wallet of our platform, revenue from your portfolio dealers, active bidders in your remit and the usage of ancillary services eg. transport service
Develop deep product knowledge of how our platform and services fit in the modern vehicle acquisition landscape, becoming a trusted advisor to your dealer partners
Engage consistently and effectively with partners via phone. Strong communication and driving high levels of call time are key drivers of success. Some travel to dealerships may be required to deepen relationships
Upsell with impact, confidently positioning our additional products, potential upcoming propositions and services, tailoring the conversation to each dealer’s goals
Handle objections expertly, identifying challenges early and finding creative solutions that prevent churn and build long term loyalty amongst your dealers
Onboard, train and performance manage dealer partners to ensure ongoing engagement and results
Analyse performance data to identify opportunities for growth and turn insights into clear, actionable next steps
Collaborate cross-functionally, acting as the voice of your dealers within Carwow and ensuring their feedback shapes future improvements

FAQs

What is the primary focus of the Account Manager role?

The primary focus is to drive growth and engagement within a dealer portfolio by building strong relationships and demonstrating the value of the platform.

Is this position primarily phone-based?

Yes, this is primarily a phone-based role, although face-to-face meetings with high-value partners are encouraged.

What skills are necessary for success in this role?

Skills needed include strong communication, commercial motivation, organization, adaptability, resilience, problem-solving abilities, collaboration, analytical thinking, and a proactive approach.

Do I need prior knowledge of the automotive industry to apply?

Knowledge of the automotive industry or online marketplaces is a plus, but it is not essential; mindset, behavior, and execution are considered more important.

What can I expect from the interview process?

The interview process includes an introductory call with a Talent Partner, skills-based and role-based interviews with team managers, and a values-based interview.

What kind of training will be provided to new hires?

New hires will receive onboarding, training, and performance management support to ensure ongoing engagement and results with dealer partners.

How does the company prioritize employee well-being?

The company offers monthly coaching sessions for mental well-being, a competitive comp package, private healthcare insurance, and generous parental leave policies.

Is there a bonus structure in place for this role?

While the job description does not explicitly mention a bonus structure, it indicates a competitive compensation package which may include performance-related bonuses.

What learning and development opportunities are available?

The company provides a generous learning and development budget to support employee growth.

Are there any employee benefits related to working from home?

Yes, there is a £500/€550 home office budget to help set up a comfortable and productive workspace at home.

carwow

The ultimate car buying and selling experience

Consulting

Industry

201-500

Employees

2013

Founded Year

Mission & Purpose

Carwow is a platform facilitating car purchases by providing a comprehensive comparison of vehicles from various dealers. Their aim is to empower consumers with transparent information, making the car buying process simpler and more efficient. They strive to enhance customer satisfaction by offering a seamless experience and helping individuals find the perfect car to suit their needs and preferences.