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Account Manager 1, Enterprise Direct Sales

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Comcast

26d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You need a Bachelor's degree, 5-7 years in CX and direct selling, CRM knowledge, and flexibility for varied hours. Good judgment is essential.
  • You will drive sales, manage client relationships, renew contracts, deliver solutions, resolve issues, and collaborate with teams to optimize account strategies and meet revenue goals.

Requirements

  • Bachelor's Degree
  • 5-7 Years
  • Customer Experience (CX); Direct Selling; Customer Relationship Management (CRM)
  • While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Consistent exercise of independent judgment and discretion in matters of significance.

Responsibilities

  • Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities.
  • Renew customer contracts to protect and grow existing revenue streams.
  • Maintain regular account contact to ensure positioning and alignment of Comcast Business Services with assigned accounts.
  • Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to Advanced Voice, Metro Ethernet or other Business Class products, as appropriate.
  • Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise.
  • Manage the cultivation, execution and delivery of sales and services to local and Regional accounts in the Enterprise and mid-market segment.
  • Collaborate with Sales, Finance and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimize sales and retention opportunities.
  • Position and sell Comcast Business Class services across multiple organizational levels including but not limited to C-level and Executive level personnel.
  • Management of existing revenue, sales opportunities, quota, funnels and forecasts consistent with Region, Division and Corporate sales, service and operational goals and objectives.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.

FAQs

What is the primary responsibility of an Account Manager 1 in Enterprise Direct Sales at Comcast?

The primary responsibility is to provide strategic account management and financial sales leadership for an assigned portfolio of existing mid-market customers, focusing on customer relationship management, satisfaction, and achieving revenue and retention objectives.

What qualifications are preferred for this role?

A Bachelor's Degree is preferred; however, Comcast may consider applicants with a combination of coursework and experience or those with extensive related professional experience.

What experience is required for this position?

Candidates are expected to have 5-7 years of relevant work experience.

Are there specific sales targets that an Account Manager needs to meet?

Yes, Account Managers are expected to meet or exceed monthly sales quotas through the identification and closing of incremental sales and revenue opportunities.

What types of products would I be selling in this role?

The role involves selling Comcast Business Class services, including Advanced Voice, Metro Ethernet, and other Business Class products.

Will I need to work evenings or weekends in this position?

Yes, the role may require working nights, weekends, variable schedules, and overtime as necessary.

How important is customer satisfaction in this role?

Customer satisfaction is critical, and the Account Manager serves as the primary escalation point for any customer issues that arise.

Does Comcast offer any commission or bonus structure for this position?

Yes, most sales positions, including this one, are eligible for a commission under the terms of an applicable plan.

How does Comcast support employee growth and development?

Comcast encourages continuous learning, teamwork, and innovation, fostering a culture that supports employee development and engagement.

Is diversity and inclusion valued at Comcast?

Yes, Comcast supports a culture of inclusion in how employees work and lead and is committed to doing what's right for customers, investors, and communities.

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Comcast

Bringing world-class connectivity & platforms and extraordinary content & experiences to millions across the globe.

Telecommunications
Industry
1-10
Employees
1963
Founded Year

Mission & Purpose

Comcast delivers broadband, mobile, and video products that delight customers and technology that powers the future; produces and distributes leading entertainment, sports, and news, and brings incredible theme parks and attractions to life. At the heart of Comcast are our people. Our engineers, designers, creators, storytellers, and entrepreneurs are passionate about the important role we play in millions of people’s lives. Come create the future with us.