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Account Manager 1, Enterprise Direct Sales

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Comcast

2mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Antioch

AI generated summary

  • You need a Bachelor's Degree or equivalent experience, 5-7 years in account management, sales, and direct selling.
  • You will drive sales, renew contracts, maintain customer relationships, propose solutions, address issues, and collaborate with teams to optimize account management and meet quotas.

Requirements

  • Bachelor's Degree
  • 5-7 Years
  • Account Management; Sales; Direct Selling
  • While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Responsibilities

  • Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities.
  • Renew customer contracts to protect and grow existing revenue streams.
  • Maintain regular account contact to ensure positioning and alignment of Comcast Business Services with assigned accounts.
  • Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to Advanced Voice, Metro Ethernet or other Business Class products, as appropriate.
  • Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise.
  • Manage the cultivation, execution and delivery of sales and services to local and Regional accounts in the Enterprise and mid-market segment.
  • Collaborate with Sales, Finance and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimize sales and retention opportunities.
  • Position and sell Comcast Business Class services across multiple organizational levels including but not limited to C-level and Executive level personnel.
  • Management of existing revenue, sales opportunities, quota, funnels and forecasts consistent with Region, Division and Corporate sales, service and operational goals and objectives.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.

FAQs

What is the primary responsibility of the Account Manager 1, Enterprise Direct Sales?

The primary responsibility is to provide strategic account management and financial sales leadership for an assigned portfolio of existing mid-market customers, focusing on revenue opportunities and customer satisfaction.

What are the core responsibilities of this position?

Core responsibilities include meeting monthly sales quotas, renewing customer contracts, maintaining account contact, delivering proposed solutions, managing customer satisfaction, and collaborating with internal teams.

What qualifications are required for this job?

A Bachelor's Degree is preferred, though Comcast may also consider applicants with relevant coursework and extensive related professional experience.

How many years of work experience are required for this role?

The position requires 5-7 years of relevant work experience.

What type of clients will I be working with?

You will be managing accounts for mid-market customers, including positions up to C-level and Executive personnel.

Is there an expectation for overtime or a variable schedule?

Yes, the role requires regular, consistent, and punctual attendance, which may include nights, weekends, and overtime as necessary.

Will there be opportunities for sales commissions or bonuses?

Yes, most sales positions are eligible for commissions under an applicable plan, while non-sales positions may be eligible for bonuses.

Does Comcast provide benefits to employees?

Yes, Comcast provides best-in-class benefits to eligible employees, including various options to support physical, financial, and emotional well-being.

What qualities are expected from employees at all levels?

Employees are expected to understand operating principles, own the customer experience, be enthusiastic learners, work as a team, drive results and growth, support a culture of inclusion, and do what's right for customers and communities.

Is Comcast an equal opportunity employer?

Yes, Comcast is an equal opportunity workplace and considers all qualified applicants without regard to various protected statuses.

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Comcast

Bringing world-class connectivity & platforms and extraordinary content & experiences to millions across the globe.

Telecommunications
Industry
1-10
Employees
1963
Founded Year

Mission & Purpose

Comcast delivers broadband, mobile, and video products that delight customers and technology that powers the future; produces and distributes leading entertainment, sports, and news, and brings incredible theme parks and attractions to life. At the heart of Comcast are our people. Our engineers, designers, creators, storytellers, and entrepreneurs are passionate about the important role we play in millions of people’s lives. Come create the future with us.