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Account Manager 2, Enterprise Direct Sales

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Comcast

Dec 14

  • Job
    Full-time
    Senior & Expert Level
  • Customer Relations
    Sales & Business Development
  • Indianapolis

AI generated summary

  • You should have a Bachelor's Degree or equivalent experience, plus 7-10 years in a related field.
  • You will engage with customers to identify sales opportunities, renew contracts, resolve issues, and collaborate with teams to optimize account management and drive revenue growth.

Requirements

  • Bachelor's Degree
  • While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
  • 7-10 Years

Responsibilities

  • Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities.
  • Proactively and consistently engage customers to understand the changing business needs of their set of customer accounts to identify upselling/cross selling and new product revenue growth opportunities.
  • Renew customer contracts to protect and grow existing revenue streams.
  • Maintains excellent knowledge of Company's products/services, pricing practices and selling skills to effectively ensure positioning and alignment of Company Business Services with assigned accounts.
  • Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to Advanced Voice, Metro Ethernet, Active Core, SD-WAN, Manager Router and other Business Class products, as appropriate.
  • Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise. Proactively coordinates efforts with other internal teams and groups to ensure effective resolution.
  • Manage the cultivation, execution and delivery of sales and services to local and regional accounts in the Enterprise and mid-market segment.
  • Collaborate with Sales, Finance and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimize sales and retention opportunities.
  • Position and sell Company Business Class services across multiple organizational levels including but not limited to C-level and Executive level personnel.
  • Management of existing revenue, sales opportunities, quota, funnels and forecasts consistent with Region, Division and Corporate sales, service and operational goals and objectives.
  • Possesses excellent written and oral communications, interpersonal skills and planning, presentation and organizational skills.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.

FAQs

What is the primary responsibility of the Account Manager 2 role?

The primary responsibility is to provide strategic account management and financial sales leadership for an assigned portfolio of existing mid-market customers, focusing on revenue growth and customer satisfaction.

What qualifications do I need for this position?

A Bachelor's Degree is preferred, but Comcast may consider applicants with a combination of coursework and experience or extensive related professional experience.

How many years of experience is required for this role?

The role requires 7-10 years of relevant work experience.

What are the core responsibilities of an Account Manager 2?

Core responsibilities include meeting sales quotas, managing customer relationships, identifying upselling/cross-selling opportunities, renewing contracts, and maintaining overall customer satisfaction.

Will I be required to work nights and weekends?

Yes, you may be required to work nights, weekends, variable schedules, and overtime as necessary.

How does Comcast ensure customer satisfaction?

Comcast ensures customer satisfaction by proactively coordinating efforts with internal teams to resolve customer issues and by being the primary escalation point for any customer concerns.

Is this position eligible for commission?

Yes, most sales positions, including this one, are eligible for commission under the terms of an applicable plan.

What kind of support does Comcast provide to employees?

Comcast provides best-in-class benefits, including physical, financial, and emotional support, with a range of options personalized to meet employee needs.

Does the Account Manager need to engage with C-level executives?

Yes, the Account Manager is expected to position and sell Company Business Class services across multiple organizational levels, including C-level and executive personnel.

What is Comcast's stance on diversity and inclusion?

Comcast is committed to being an equal opportunity workplace and considers all qualified applicants for employment without regard to protected characteristics.

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Comcast

Bringing world-class connectivity & platforms and extraordinary content & experiences to millions across the globe.

Telecommunications
Industry
1-10
Employees
1963
Founded Year

Mission & Purpose

Comcast delivers broadband, mobile, and video products that delight customers and technology that powers the future; produces and distributes leading entertainment, sports, and news, and brings incredible theme parks and attractions to life. At the heart of Comcast are our people. Our engineers, designers, creators, storytellers, and entrepreneurs are passionate about the important role we play in millions of people’s lives. Come create the future with us.