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Account Manager 2, Enterprise Direct Sales - Government & Education

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Comcast

1mo ago

  • Job
    Full-time
    Senior & Expert Level
  • Customer Relations
    Sales & Business Development
  • Houston

AI generated summary

  • You need a Bachelor's degree, 7-10 years of experience, strong communication and organizational skills, and the ability to work flexible hours, including nights and weekends.
  • You will engage customers, identify sales opportunities, renew contracts, resolve issues, manage accounts, collaborate on strategies, and sell services to various organizational levels while exceeding quotas.

Requirements

  • Bachelor's Degree
  • 7-10 Years
  • Possesses excellent written and oral communications, interpersonal skills and planning, presentation and organizational skills.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Responsibilities

  • Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities.
  • Proactively and consistently engage customers to understand the changing business needs of their set of customer accounts to identify upselling/cross selling and new product revenue growth opportunities.
  • Renew customer contracts to protect and grow existing revenue streams.
  • Maintains excellent knowledge of Company's products/services, pricing practices and selling skills to effectively ensure positioning and alignment of Company Business Services with assigned accounts.
  • Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to Advanced Voice, Metro Ethernet, Active Core, SD-WAN, Manager Router and other Business Class products, as appropriate.
  • Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise. Proactively coordinates efforts with other internal teams and groups to ensure effective resolution.
  • Manage the cultivation, execution and delivery of sales and services to local and regional accounts in the Enterprise and mid-market segment.
  • Collaborate with Sales, Finance and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimize sales and retention opportunities.
  • Position and sell Company Business Class services across multiple organizational levels including but not limited to C-level and Executive level personnel.
  • Management of existing revenue, sales opportunities, quota, funnels and forecasts consistent with Region, Division and Corporate sales, service and operational goals and objectives.
  • Possesses excellent written and oral communications, interpersonal skills and planning, presentation and organizational skills.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.

FAQs

What is the primary responsibility of the Account Manager 2, Enterprise Direct Sales position?

The primary responsibility is to provide strategic account management and financial sales leadership for an assigned portfolio of existing mid-market customers, focusing on revenue growth and customer retention.

What qualifications are required for this position?

A Bachelor's Degree is preferred, although a combination of coursework and experience or extensive related professional experience may also be considered.

How much experience is required for applicants?

Candidates should have 7-10 years of relevant work experience.

What are the core responsibilities of the Account Manager in this role?

Core responsibilities include meeting sales quotas, identifying and closing revenue opportunities, renewing customer contracts, maintaining customer satisfaction, and collaborating with internal teams.

Will the Account Manager interact with executive-level personnel?

Yes, the position involves positioning and selling services across multiple organizational levels, including C-level and executive personnel.

Are there any specific sales targets associated with this role?

Yes, the Account Manager is expected to meet or exceed monthly sales quotas through the identification and closing of incremental sales and revenue opportunities.

Is there an emphasis on teamwork in this position?

Yes, the role requires collaboration with Sales, Finance, and Operations leadership to develop account management plans and optimize sales and retention opportunities.

Are there any customer service expectations for this role?

Yes, maintaining customer satisfaction and serving as the primary escalation point for customer issues are critical expectations.

What kind of benefits does Comcast offer for this position?

Comcast offers a variety of benefits, including health plans, expert guidance, and personalized support to meet employees' physical, financial, and emotional needs.

Is this position eligible for commission?

Yes, most sales positions, including this one, are eligible for a commission under the terms of an applicable plan.

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Comcast

Bringing world-class connectivity & platforms and extraordinary content & experiences to millions across the globe.

Telecommunications
Industry
1-10
Employees
1963
Founded Year

Mission & Purpose

Comcast delivers broadband, mobile, and video products that delight customers and technology that powers the future; produces and distributes leading entertainment, sports, and news, and brings incredible theme parks and attractions to life. At the heart of Comcast are our people. Our engineers, designers, creators, storytellers, and entrepreneurs are passionate about the important role we play in millions of people’s lives. Come create the future with us.