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Account Manager

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Wood Mackenzie

Dec 9

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • London
  • Quick Apply

AI generated summary

  • You need a strong track record in account management, excellent relationship-building skills, negotiation prowess, and a results-oriented mindset, with familiarity in CRM systems and a passion for growth.
  • You will manage client portfolios, drive growth through cross-sell opportunities, engage with clients, gather feedback, support product launches, and collaborate across teams for successful outcomes.

Requirements

  • A track record of
  • Navigating different departments/businesses/teams, key stakeholders within an account and building strong relationships with the relevant decision makers of each department
  • Confidently identifying the areas of expansion within the account and execute on them
  • Managing difficult conversations
  • Forward thinking and planning on how difficult/at risk renewals will be dealt with
  • Good knowledge and understanding of account management processes, procedures and systems within the energy/natural resources sector
  • Good understanding of how account management integrates with other teams to achieve overall objectives
  • Experience in client-facing or account management roles, with understanding of relationship management
  • Proven commercial track record in developing clients and building trusted advisor relationships
  • Strong negotiation skills and a results-oriented mindset
  • Attention to detail in making evaluative judgements based on analysis of factual information
  • Ability to resolve problems by identifying and selecting solutions through application of acquired technical experience
  • Self-motivated and energetic with excellent judgment in how resources are utilised and optimised
  • Passionate about growing the business and committed to personal and professional development
  • Intellectually curious about how data and analysis can solve critical business challenges
  • Highly organised, with strong planning skills and the ability to manage workloads effectively
  • Familiarity with CRM systems such as Salesforce is advantageous
  • Good analytical/technical operational knowledge required to complete work in account management
  • Delivery of individual targets
  • Role model strong integrity and sets an example of WoodMac’s values and behaviours.
  • We are a hybrid working company and the successful applicant will be expected to be physically present in the office at least 2 days per week to foster and contribute to a collaborative environment, but this may be subject to change in the future.
  • Due to the global nature of the team, a degree of flexible working will be required to accommodate different time zones
  • While this is expected to be a full-time role, part-time or flexible working arrangements will be considered.

Responsibilities

  • Develop comprehensive portfolio plans considering macro & micro economic factors that could impact the customer buying cycle
  • Pro-actively manage and maximise the commercial growth of the portfolio aligned with regional priorities
  • Successfully identify customers amongst the portfolio that present the best opportunity for growth through cross-sell and up-sell
  • Carry out assigned tasks using understanding of underlying concepts and principles of account management
  • Effective client engagement and understanding of critical client business growth potential and how the Wood Mackenzie suite of products supports the client's growth
  • Represent Wood Mackenzie at conferences and professional organizations to expand brand recognition and promote business development activities
  • Be the voice of the customer to internal stakeholders and the voice of Wood Mackenzie to the customer
  • Generally deal with straightforward client enquiries and provide support for internal business initiatives
  • Present continuous feedback to the business of how to improve our service to customers inside of assigned portfolio as well as gathering relevant competitive intelligence
  • Support new product and service development launches
  • Effective team work with the broader organization to include marketing, training, client services, research and consulting
  • Good understanding of how the team integrates with others in accomplishing the objectives of the team
  • Effectively manage the business pipeline to ensure accurate salesforce forecasting
  • Ensure high quality of task/services/information is provided
  • Make evaluative judgements based on analysis of factual information, guided by precedents

FAQs

What is the main purpose of the Account Manager role at Wood Mackenzie?

The main purpose of the Account Manager role is to drive sales execution and performance across existing and new accounts, effectively manage client relationships, and achieve sales targets by identifying up-sell and cross-sell opportunities.

What types of clients will the Account Manager work with?

The Account Manager will work with a diverse set of customers in key Wood Mackenzie markets, focusing on retaining and growing these client relationships.

What are some responsibilities of the Account Manager?

Responsibilities include account planning and management, client engagement and business development, market intelligence and collaboration, and pipeline management.

What skills are required for the Account Manager position?

Required skills include a track record in account management, strong negotiation abilities, attention to detail, and the ability to resolve problems effectively.

Is experience in the energy/natural resources sector necessary for this role?

Yes, candidates should have a good knowledge and understanding of account management processes and experience in client-facing or account management roles within the energy or natural resources sector.

What personal attributes are desirable for an Account Manager at Wood Mackenzie?

Desirable personal attributes include being self-motivated, passionate about business growth, intellectually curious, and highly organized with strong planning skills.

What technical skills are advantageous for this role?

Familiarity with CRM systems, particularly Salesforce, and good analytical/technical operational knowledge are advantageous for the Account Manager role.

How does Wood Mackenzie support work-life balance?

Wood Mackenzie offers a hybrid working model, expecting employees to be in the office at least 2 days per week, with flexible working arrangements considered.

What are the expectations for the successful candidate in this role?

Expectations include the delivery of individual targets, demonstrating strong integrity, and modeling Wood Mackenzie’s values and behaviors.

Does Wood Mackenzie provide equal opportunities in the hiring process?

Yes, Wood Mackenzie is committed to equal opportunities and aims to recruit the best candidates regardless of race, color, religion, age, sex, national origin, disability, or veteran status.

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Wood Mackenzie

Consulting
Industry
1001-5000
Employees

Mission & Purpose

Wood Mackenzie is the global insight business for renewables, energy and natural resources. Driven by data. Powered by people. In the middle of an energy revolution, businesses and governments need reliable and actionable insight to lead the transition to a sustainable future. That’s why we cover the entire supply chain with unparalleled breadth and depth, backed by over 50 years’ experience in natural resources. Today, our team of over 2,000 experts operate across 30 global locations, inspiring customers’ decisions through real-time analytics, consultancy, events and thought leadership. Together, we deliver the insight they need to separate risk from opportunity and make bold decisions when it matters most.

Culture & Values

  • Inclusive

    We succeed together. Real impact happens when we work together as one team. We unite around our shared goals, and create a work environment where every individual feels valued and able to thrive.

  • Trusting

    We choose to trust each other. Trust is the foundation of every high-performing team. It gives us the ability to collaborate on timely decisions, agree on priorities and embrace change. We value transparency and integrity as ways to build mutual trust between colleagues.

  • Customer committed

    We put customers at the heart of our decisions. When our customers succeed, we succeed. Our goal is to provide them with the best experience, and the strategic support they need to make critical decisions.

  • Future focused

    We accelerate change. We want to drive progress at pace, and deliver. We attract, retain and develop smart people who are passionate about our customers, our markets and the future of our planet.

  • Curious

    We turn knowledge into action. The more we know, the more innovative and valuable our solutions become. We continuously seek to better understand our customer’s challenges and shifting market dynamics to provide a connected view across the energy and natural resources industries.