Logo of Huzzle

Home

Matches

Explore

Manage

Account Manager 3, Enterprise Direct Sales

image

Comcast

2mo ago

  • Job
    Full-time
    Expert Level
  • Customer Relations
    Sales & Business Development
  • Houston

AI generated summary

  • You need a Bachelor's Degree and over 10 years of relevant experience to qualify for this position.
  • You will manage accounts, drive sales, conduct reviews, renew contracts, resolve issues, and collaborate with teams to meet customer needs and exceed quotas in a dynamic environment.

Requirements

  • Bachelor's Degree
  • 10 Years +

Responsibilities

  • Manage the cultivation, execution, and delivery of sales and services to local and regional accounts in the Enterprise and mid-market segment.
  • Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities.
  • Generate and close sales and revenue opportunities with new customers as assigned through leads and opportunities.
  • Proactively and consistently engage customers to understand the changing business needs of their set of customer accounts to identify upselling/cross selling and new product revenue growth opportunities.
  • Prepare and conduct regular bill reviews with all customers; prepare and conduct quarterly business reviews (QBR) with key customers.
  • Renew customer contracts to protect and grow existing revenue streams.
  • Maintain excellent knowledge of Company's products/services, pricing practices, and selling skills to effectively ensure positioning and alignment of Company Business Services with assigned accounts.
  • Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to Advanced Voice, Metro Ethernet, ActiveCore, SD-WAN, Manager Router and other Business Class products, as appropriate.
  • Monitor customer usage and performance of all connected products and services to proactively identify vulnerabilities, opportunities, and discuss with customer to maintain customer satisfaction.
  • Serve as the primary escalation point for any customer issues that arise; proactively coordinate efforts with other internal teams and groups to ensure effective resolution.
  • Collaborate with Sales, Finance, and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimize sales and retention opportunities.
  • Develop, maintain, and lead cross-functional relationships with support groups including Construction, Project Management, Installation, to ensure all sales move through install and to connect in a timely manner. Escalate any issues and concerns to make sure projects remain on-track. Develop a plan for any projects that are delayed.
  • Position and sell Company Business Class services across multiple organizational levels including but not limited to C-level and Executive level personnel.
  • Manage existing revenue, sales opportunities, quota, funnels and forecasts consistent with Region, Division, and Corporate sales, service, and operational goals and objectives.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.

FAQs

What is the primary responsibility of the Account Manager 3, Enterprise Direct Sales?

The primary responsibility is to provide strategic account management and financial sales leadership for an assigned portfolio of existing, strategic mid-market customers, focusing on incremental revenue growth and customer retention.

What are the key performance expectations for this role?

The key performance expectations include meeting or exceeding monthly sales quotas, generating and closing new business opportunities, and delivering on annual customer revenue and retention objectives.

What kind of accounts will I be managing in this position?

You will be managing a portfolio of existing, strategic mid-market customers, focusing on customer accounts that are significant based on revenue billed and monthly revenue.

Is previous experience in sales required for this role?

Yes, relevant work experience of 10 years or more, particularly in sales, is required for this position.

What kind of educational background is preferred for candidates?

A Bachelor's Degree is preferred, but Comcast may also consider applicants with a combination of coursework, experience, or extensive related professional experience.

How often will I need to meet with customers?

You will need to conduct regular bill reviews and quarterly business reviews with key customers to assess and address their needs.

What products will I be expected to sell?

You will be expected to sell Company Business Class services which include Advanced Voice, Metro Ethernet, ActiveCore, SD-WAN, and Manager Router, among others.

Will I be working independently or as part of a team?

You will collaborate with various teams, including Sales, Finance, and Operations, and will also be expected to lead cross-functional relationships to ensure effective service delivery.

Is there a commission structure in place for this position?

Yes, most sales positions, including this role, are eligible for a Commission under the terms of an applicable plan.

Are there any specific traits or skills that the company values for this position?

Yes, the company values skills such as customer relationship management, effective communication, direct selling, and the ability to drive results and growth.

What is the company’s stance on diversity and inclusion in the workplace?

Comcast is an equal opportunity workplace and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other protected basis.

Is travel required for this position?

The job may require occasional travel, as well as the ability to work nights, weekends, and variable schedules as necessary.

How does Comcast ensure a positive customer experience?

Comcast emphasizes understanding customer needs, providing seamless digital options at every touchpoint, and maintaining a culture where employees act in the best interest of customers to enhance satisfaction and loyalty.

image

Comcast

Bringing world-class connectivity & platforms and extraordinary content & experiences to millions across the globe.

Telecommunications
Industry
1-10
Employees
1963
Founded Year

Mission & Purpose

Comcast delivers broadband, mobile, and video products that delight customers and technology that powers the future; produces and distributes leading entertainment, sports, and news, and brings incredible theme parks and attractions to life. At the heart of Comcast are our people. Our engineers, designers, creators, storytellers, and entrepreneurs are passionate about the important role we play in millions of people’s lives. Come create the future with us.