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Account Manager 3 (GOV), Enterprise Direct Sales

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Comcast

1mo ago

  • Job
    Full-time
    Expert Level
  • Customer Relations
    Sales & Business Development
  • Atlanta

AI generated summary

  • You must have a Bachelor's degree, 10+ years in account management, strong sales skills, customer relationship expertise, and the ability to engage with clients and collaborate with teams.
  • You will manage sales for local accounts, close opportunities, conduct reviews, resolve issues, and collaborate across teams to meet customer needs and drive revenue growth.

Requirements

  • Bachelor's Degree
  • 10 Years +
  • Experience in account management and financial sales leadership.
  • Ability to manage customer relationships and drive revenue growth.
  • Strong skills in identifying and closing incremental sales opportunities.
  • Proficiency in preparing and conducting business reviews with customers.
  • Ability to engage proactively with customers to understand their business needs.
  • Excellent knowledge of Company's products/services and pricing practices.
  • Skills in initiating and delivering proposed solutions to customer needs.
  • Capability to monitor customer usage and performance of products and services.
  • Experience in collaborating with various internal teams and support groups.
  • Ability to position and sell services across multiple organizational levels.
  • Familiarity with managing existing revenue, sales opportunities, and forecasts.
  • Demonstrated independent judgment and discretion in significant matters.
  • Ability to work nights, weekends, and variable schedules as necessary.
  • Commitment to a culture of inclusion and supporting diverse environments.

Responsibilities

  • Manage the cultivation, execution, and delivery of sales and services to local and regional accounts in the Enterprise and mid-market segment.
  • Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities.
  • Generate and close sales and revenue opportunities with new customers as assigned through leads and opportunities.
  • Proactively and consistently engage customers to understand the changing business needs of their set of customer accounts to identify upselling/cross selling and new product revenue growth opportunities.
  • Prepare and conduct regular bill reviews with all customers; prepare and conduct quarterly business reviews (QBR) with key customers.
  • Renew customer contracts to protect and grow existing revenue streams.
  • Maintain excellent knowledge of Company's products/services, pricing practices, and selling skills to effectively ensure positioning and alignment of Company Business Services with assigned accounts.
  • Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to Advanced Voice, Metro Ethernet, ActiveCore, SD-WAN, Manager Router and other Business Class products, as appropriate.
  • Monitor customer usage and performance of all connected products and services to proactively identify vulnerabilities, opportunities, and discuss with customer to maintain customer satisfaction.
  • Serve as the primary escalation point for any customer issues that arise; proactively coordinate efforts with other internal teams and groups to ensure effective resolution.
  • Collaborate with Sales, Finance, and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimize sales and retention opportunities.
  • Develop, maintain, and lead cross-functional relationships with support groups including Construction, Project Management, Installation, to ensure all sales move through install and to connect in a timely manner. Escalate any issues and concerns to make sure projects remain on-track. Develop a plan for any projects that are delayed.
  • Position and sell Company Business Class services across multiple organizational levels including but not limited to C-level and Executive level personnel.
  • Manage existing revenue, sales opportunities, quota, funnels and forecasts consistent with Region, Division, and Corporate sales, service, and operational goals and objectives.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.

FAQs

What is the main responsibility of an Account Manager 3 in GOV, Enterprise Direct Sales?

The main responsibility is to provide strategic account management and financial sales leadership for an assigned portfolio of existing, strategic mid-market customers, focusing on revenue growth, customer retention, and overall account strategy.

How does this role contribute to customer satisfaction?

This role contributes to customer satisfaction by proactively engaging customers, understanding their changing business needs, and addressing any issues that arise, ensuring effective resolution and maintaining strong relationships.

Is there a requirement for conducting business reviews with customers?

Yes, the Account Manager is responsible for preparing and conducting regular bill reviews and quarterly business reviews (QBR) with key customers.

What kinds of products and services will I be working with?

You will be working with various Business Class services, including Advanced Voice, Metro Ethernet, ActiveCore, SD-WAN, and managed router services, among others.

What are the expected sales goals for this position?

The expected sales goals include meeting or exceeding monthly sales quotas through the identification and closing of incremental sales and revenue opportunities.

What type of education is preferred for this role?

A Bachelor's Degree is preferred, though Comcast may also consider applicants with a combination of coursework and experience or extensive related professional experience.

How many years of relevant work experience are required?

A minimum of 10 years of relevant work experience is required for this position.

What is the company’s stance on diversity and equality in the workplace?

Comcast is an equal opportunity workplace and considers all qualified applicants for employment without discrimination based on race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other protected basis.

Will I be working directly with C-level clients?

Yes, the role requires the positioning and selling of Company Business Class services across multiple organizational levels, including C-level and Executive level personnel.

Does the position require participation in a commission or bonus structure?

Yes, most sales positions at Comcast are eligible for a commission based on the terms of an applicable plan.

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Comcast

Bringing world-class connectivity & platforms and extraordinary content & experiences to millions across the globe.

Telecommunications
Industry
1-10
Employees
1963
Founded Year

Mission & Purpose

Comcast delivers broadband, mobile, and video products that delight customers and technology that powers the future; produces and distributes leading entertainment, sports, and news, and brings incredible theme parks and attractions to life. At the heart of Comcast are our people. Our engineers, designers, creators, storytellers, and entrepreneurs are passionate about the important role we play in millions of people’s lives. Come create the future with us.