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Account Manager

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Williams Lea

26d ago

  • Job
    Full-time
    Mid & Senior Level
  • Sales & Business Development
  • London
  • Quick Apply

AI generated summary

  • You need previous Account Manager experience, strong people management skills, excellent communication, organizational abilities, and financial awareness with cost-plus and fee structures.
  • You will manage client relationships, ensure quality service delivery, resolve issues, oversee financial performance, support account growth, and lead teams while fostering collaboration and productivity.

Requirements

  • Previous Account Manager experience is essential
  • Proficient in managing people effectively, confidently delegating work to achieve optimal results, particularly within a remote working environment.
  • Demonstrates excellent communication and organizational skills, capable of prioritizing tasks even when faced with conflicting workloads.
  • Shows commercial and financial awareness, adept at managing both cost-plus and commercial fee structures

Responsibilities

  • Supervise contracted operations to ensure meeting the contract and client needs while addressing employee needs.
  • Manage client relationships to ensure a high level of customer satisfaction.
  • Establish, implement, and maintain quality service delivery through standard operating procedures, account planning, and achieving agreed-upon metrics and goals to ensure both client satisfaction and exceptional employee performance.
  • Drive continuous improvement by keeping clients and management informed of significant and potential issues, proposing solutions or processes to prevent future problems, and resolving escalated issues.
  • Identify contractual risks and take appropriate mitigating actions.
  • Take responsibility for the financial performance of the account by monitoring sales and contribution targets throughout the year.
  • Manage workloads and deadlines, keeping all involved parties informed about project status and timelines.
  • Hold full accountability for all client requests, ensuring deadlines are met and execution is of a high standard.
  • Support the Account Executive team in accurately estimating all production requests and providing regular updates to the Client.
  • Prepare monthly service invoices and ad-hoc production reports for approval by the Account Director.
  • Schedule and manage account governance meetings, including recurring Service Reviews, ensuring follow-ups with relevant reports and paperwork.
  • Provide high-level data for monthly reporting and assist the management team in strategic account reviews.
  • Support account growth and proposals for extended services.
  • Analyse the performance of the entire process, identifying areas for improvement and innovation.
  • Proactively highlight potential issues before they escalate and report feedback to the Account Director.
  • Establish and foster strategic relationships with key contacts in the Client’s business and internally.
  • Manage teams by providing guidance, setting performance targets, implementing corrective actions, and fostering a collaborative work environment.
  • Provide learning and development opportunities and manage performance for all direct reports.
  • Adhere to all operational procedures as authorised.
  • Stay updated on new industry trends, emerging technologies, and innovation.
  • Promote the Williams Lea culture by embodying the values and leading by example.
  • Investigate team errors and ensure resolution and remedial action, such as training, is implemented.
  • Regularly communicate company messages to direct reports.
  • Allocate resources effectively, including personnel, equipment, and materials, to optimise productivity.
  • Manage the employee life cycle with appropriate support from HR, Talent Acquisition, and Learning & Development teams.

FAQs

What is the salary range for the Account Manager position?

The salary for the Account Manager position is between £50,000 - £60,000 per annum, dependent on experience, in addition to company benefits.

Where is the Account Manager position located?

The position is located in London, WC2A 3LH.

What are the working hours for this role?

The working hours are 37.5 hours per week, Monday to Friday, from 9am until 5:30pm, with a 1-hour unpaid break.

Is this position remote, hybrid, or fully onsite?

The Account Manager position is fully onsite.

What are the key responsibilities of the Account Manager?

Key responsibilities include managing client relationships, overseeing service delivery, financial performance, employee management, driving continuous improvement, and ensuring high customer satisfaction.

What qualifications or experience are required for this role?

Previous Account Manager experience is essential, along with proficiency in managing people effectively and strong communication and organizational skills.

What benefits does the company offer to employees?

The company offers a comprehensive benefits package, including 25 days of holiday plus bank holidays, life assurance, private medical and dental insurance, health assessments, a cycle-to-work scheme, discounted gym memberships, and a referral scheme.

What personal attributes are desirable for this position?

Ideal candidates should possess excellent communication and organizational skills, commercial and financial awareness, and the ability to manage conflicting workloads effectively.

How does the company promote equality and diversity?

The company values the differences a diverse workforce brings and does not discriminate based on protected characteristics. It aims to build a culture that values openness, fairness, and transparency.

How can I apply if I have a disability?

If you have a disability and would prefer to apply in a different format or need reasonable adjustments for an interview, you can contact the company at careersatWL@williamslea.com. However, applications should not be sent to this email address.

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Williams Lea

The leading global provider of business-critical support services to financial, legal & professional services firms.

Consulting
Industry
5001-10,000
Employees
1820
Founded Year

Mission & Purpose

Williams Lea is a global provider of business-critical support services, specialising in document management, digital transformation, and business process outsourcing. Their ultimate mission is to help organisations enhance efficiency and improve performance by delivering innovative solutions and operational excellence. The purpose of Williams Lea is to enable clients to focus on their core business activities while they manage the essential support functions, thereby driving productivity and creating value for their clients.