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Account Manager, Commercial EMEA

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G2

20d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You need 4+ years in B2B sales or account management, a strong sales track record, SaaS renewal experience, excellent communication skills, and the ability to collaborate and learn quickly.
  • You will manage client renewals, drive revenue through upselling, build relationships, negotiate contracts, create sales plans, and collaborate across teams to ensure customer satisfaction.

Requirements

  • 4+ years of quota carrying sales or account management experience in a B2B environment
  • A proven track record of high performance, and experience exceeding sales targets, selling to complex organisations
  • Experience running a full-cycle SaaS renewal process alone, including proven success with cross-sell and upsell.
  • Experience presenting ideas, influencing decisions, and building strong executive-level relationships
  • Outstanding presentation and communication skills
  • Ability to build rapport and collaborate with others within the company and externally
  • Quick learning skills and work independently in a fast-paced environment

Responsibilities

  • Lead the renewal process with existing clients for upsell and cross selling
  • Drive revenue by understanding & aligning G2 solutions to your client’s objectives
  • Negotiate contracts and close agreements to maximize profits
  • Navigate complex procurement processes, aligning customers’ and G2’s resources to seek efficient and mutually beneficial solutions
  • Create comprehensive sales plans that align G2 solutions with the specific objectives and growth strategies of each assigned client.
  • Drive revenue through your book of business to ensure you deliver against customers' key performance metrics, with a strong emphasis on retention and growing your book of business to exceed goals
  • Prospect and unlock expansion revenue by educating contacts about how G2’s Marketing Solutions can help grow their business.
  • This includes but is not limited to, multi-threading G2 solutions into existing processes and structures. Leaning heavily on our established partner ecosystem to identify opportunities.
  • Maintain existing clients through proactive outreach and relationship building
  • Build trust with key accounts and customer stakeholders. Creating impactful and lasting relationships with executive sponsors in particular.
  • Develop and deliver concise sales presentations that integrate G2 into client strategies, both online and in-person.
  • Manage a portfolio of high value accounts with an emphasis on multi-threading and prospecting into new teams to sell G2’s full suite of products
  • Build and maintain your expertise in marketing strategy, planning, and tactics, including Account-Based Marketing (ABM), ROI methodologies, and Marketing Technology (MarTech) solutions.
  • Support onboarding, handoff and maintenance calls to ensure successful and long lasting partnership
  • Work closely with Marketing, Sales, Product, Partnerships, and Customer Success teams to ensure a seamless and holistic approach to client engagement and satisfaction.
  • Advocate and support your customers through partnering with the appropriate internal resources: Customer Success Managers, Solutions Consultants, Customer Support, and the G2 Research Team to provide a world-class customer experience

FAQs

Do we support remote work?

Yes, we support a hybrid work model, with candidates expected to be in the London office 2-3 days a week.

What is the primary responsibility of the Account Manager role?

The primary responsibility is to maintain long-term relationships with customers and provide solutions that meet their financial and service-oriented goals, leading all renewal and upsell activities.

How many years of experience are required for this position?

A minimum of 4+ years of quota-carrying sales or account management experience in a B2B environment is required.

What kinds of clients will the Account Manager work with?

The Account Manager will work with existing clients, including those from complex organizations, focusing on building relationships and driving revenue through upselling and cross-selling G2’s solutions.

Is experience in SaaS important for this role?

Yes, experience running a full-cycle SaaS renewal process is important, including success with cross-sell and upsell strategies.

What skills are essential for the Account Manager position?

Outstanding presentation and communication skills, the ability to build rapport, collaborate effectively, and influence decisions at the executive level are essential for this role.

Does G2 prioritize inclusivity and diversity?

Yes, G2 is committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome.

How does G2 utilize AI in the hiring process?

G2 incorporates AI-powered technology to enhance candidate evaluation, assist with application screening, and identify qualifications that align with specific role requirements, while final decisions remain under human oversight.

What is the expected work culture in the London office?

The London office has a strong in-office culture where employees meet frequently to collaborate and support each other in achieving goals.

Are candidates encouraged to apply even if they don't meet all qualifications?

Yes, G2 encourages candidates to apply even if they don't check all the boxes in the job description.

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G2

Where you go for software.

Technology
Industry
501-1000
Employees
2012
Founded Year

Mission & Purpose

G2 is the largest and most trusted software marketplace, helping 90 million people every year make smarter software decisions based on authentic peer reviews.