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Account Manager, Enterprise Direct Sales

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Comcast

22d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Plymouth Meeting

AI generated summary

  • You must have a Bachelor's Degree and 5-7 years of experience, with a track record in sales, account management, customer satisfaction, and collaborating across organizational levels.
  • You will drive sales, manage customer relationships, renew contracts, resolve issues, collaborate with teams, and engage with executives to meet revenue goals and ensure customer satisfaction.

Requirements

  • Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities.
  • Renew customer contracts to protect and grow existing revenue streams.
  • Maintain regular account contact to ensure positioning and alignment of Comcast Business Services with assigned accounts.
  • Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to Advanced Voice, Metro Ethernet or other Business Class products, as appropriate.
  • Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise.
  • Manage the cultivation, execution and delivery of sales and services to local and Regional accounts in the Enterprise and mid-market segment.
  • Collaborate with Sales, Finance and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimize sales and retention opportunities.
  • Position and sell Comcast Business Class services across multiple organizational levels including but not limited to C-level and Executive level personnel.
  • Management of existing revenue, sales opportunities, quota, funnels and forecasts consistent with Region, Division and Corporate sales, service and operational goals and objectives.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.
  • Bachelor's Degree
  • 5-7 Years

Responsibilities

  • Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities.
  • Renew customer contracts to protect and grow existing revenue streams.
  • Maintain regular account contact to ensure positioning and alignment of Comcast Business Services with assigned accounts.
  • Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to Advanced Voice, Metro Ethernet or other Business Class products, as appropriate.
  • Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise.
  • Manage the cultivation, execution and delivery of sales and services to local and Regional accounts in the Enterprise and mid-market segment.
  • Collaborate with Sales, Finance and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimize sales and retention opportunities.
  • Position and sell Comcast Business Class services across multiple organizational levels including but not limited to C-level and Executive level personnel.
  • Management of existing revenue, sales opportunities, quota, funnels and forecasts consistent with Region, Division and Corporate sales, service and operational goals and objectives.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.

FAQs

What is the primary responsibility of the Account Manager in Enterprise Direct Sales?

The primary responsibility of the Account Manager is to provide strategic account management and financial sales leadership for an assigned portfolio of existing mid-market customers, including the development and management of overall account strategies.

What qualifications are required for this position?

A Bachelor's Degree is preferred, although Comcast may consider applicants with a combination of coursework, extensive related professional experience, or equivalent qualifications.

How much relevant work experience is required for this role?

The position requires 5-7 years of relevant work experience.

What are the key performance indicators for this role?

Key performance indicators include meeting or exceeding monthly sales quotas, renewing customer contracts, maintaining customer satisfaction, and managing revenue opportunities.

What types of products and services will the Account Manager be selling?

The Account Manager will be positioning and selling Comcast Business Class services, which may include Advanced Voice and Metro Ethernet products, among others.

Is this role primarily office-based or remote?

The job may require a variable schedule and could include working nights and weekends, as well as potential onsite presence depending on customer needs, but specifics about remote work are not detailed.

How does the Account Manager ensure customer satisfaction?

The Account Manager maintains regular account contact and serves as the primary escalation point for any customer issues that arise to ensure high levels of customer satisfaction.

What skills are essential for this position?

Essential skills for the role include expertise in Customer Experience (CX), Account Management, and Business development.

Are there commission or bonus structures for this position?

Yes, most sales positions, including this one, are eligible for a commission under the terms of an applicable plan, while many non-sales positions may be eligible for a bonus.

What benefits does Comcast offer to its employees?

Comcast provides an array of best-in-class benefits designed to support employees physically, financially, and emotionally, with options personalized to meet their needs.

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Comcast

Bringing world-class connectivity & platforms and extraordinary content & experiences to millions across the globe.

Telecommunications
Industry
1-10
Employees
1963
Founded Year

Mission & Purpose

Comcast delivers broadband, mobile, and video products that delight customers and technology that powers the future; produces and distributes leading entertainment, sports, and news, and brings incredible theme parks and attractions to life. At the heart of Comcast are our people. Our engineers, designers, creators, storytellers, and entrepreneurs are passionate about the important role we play in millions of people’s lives. Come create the future with us.