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Account Manager, Enterprise Direct Sales

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Comcast

12d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You need a Bachelor’s degree, 5-7 years of experience, and skills in account management, relationship management, direct selling, communication, and CRM.
  • You will exceed sales quotas, renew contracts, maintain account contact, address customer issues, manage sales opportunities, and collaborate with teams to optimize revenue and retention.

Requirements

  • Bachelor's Degree
  • 5-7 Years
  • Strategic Objectives; Account Management; Relationship Management; Direct Selling; Communication; Customer Relationship Management (CRM)

Responsibilities

  • Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities.
  • Renew customer contracts to protect and grow existing revenue streams.
  • Maintain regular account contact to ensure positioning and alignment of Comcast Business Services with assigned accounts.
  • Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to Advanced Voice, Metro Ethernet or other Business Class products, as appropriate.
  • Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise.
  • Manage the cultivation, execution and delivery of sales and services to local and Regional accounts in the Enterprise and mid-market segment.
  • Collaborate with Sales, Finance and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimize sales and retention opportunities.
  • Position and sell Comcast Business Class services across multiple organizational levels including but not limited to C-level and Executive level personnel.
  • Management of existing revenue, sales opportunities, quota, funnels and forecasts consistent with Region, Division and Corporate sales, service and operational goals and objectives.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.

FAQs

What is the primary responsibility of an Account Manager in Enterprise Direct Sales at Comcast?

The primary responsibility is to provide strategic account management and financial sales leadership for an assigned portfolio of existing mid-market customers, focusing on revenue opportunities and customer satisfaction.

What are the key metrics for success in this role?

Key metrics include meeting or exceeding monthly sales quotas, renewing customer contracts, and maintaining overall customer satisfaction and retention objectives.

What educational qualifications are required for this position?

A Bachelor's Degree is preferred, but Comcast may also consider applicants with a combination of coursework and experience or extensive related professional experience.

How much work experience is required for this role?

The position requires 5-7 years of relevant work experience.

What skills are essential for the Account Manager role?

Essential skills include strategic objectives, account management, relationship management, direct selling, communication, and proficiency in Customer Relationship Management (CRM) tools.

Is experience with C-level executives important for this role?

Yes, the role involves positioning and selling Comcast Business Class services across multiple organizational levels, including C-level and executive-level personnel.

What is the work schedule for this position?

The work schedule includes regular, consistent, and punctual attendance, with the possibility of working nights, weekends, variable schedules, and overtime as necessary.

What kind of support and benefits does Comcast offer its employees?

Comcast provides best-in-class benefits, including options for physical, financial, and emotional well-being, as well as eligibility for commissions for sales positions and bonuses for non-sales positions.

How does Comcast promote inclusion and diversity in the workplace?

Comcast emphasizes respect and promotion of inclusion and diversity as part of its workplace culture, encouraging all employees to contribute to this goal.

Are there opportunities for professional development and growth within Comcast?

Yes, Comcast offers career opportunities across a wide range of locations and disciplines, encouraging employees to fast-forward their careers through teamwork and innovation.

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Comcast

Bringing world-class connectivity & platforms and extraordinary content & experiences to millions across the globe.

Telecommunications
Industry
1-10
Employees
1963
Founded Year

Mission & Purpose

Comcast delivers broadband, mobile, and video products that delight customers and technology that powers the future; produces and distributes leading entertainment, sports, and news, and brings incredible theme parks and attractions to life. At the heart of Comcast are our people. Our engineers, designers, creators, storytellers, and entrepreneurs are passionate about the important role we play in millions of people’s lives. Come create the future with us.