FAQs
What is the duration of the Account Manager position?
This is a 12-month fixed term role.
What team will I be a part of in this position?
You will be dedicated to the FreeWheel Buyer Cloud team, specifically focusing on our Demand Side Platform (DSP) programmatic offering.
What are the primary responsibilities of the Account Manager?
The primary responsibilities include being the day-to-day contact for buy-side customers, training customers on platform features, consulting on best practices for self-service campaigns, making recommendations for feature usage, liaising with cross-functional teams, and assisting in triaging and troubleshooting issues.
What qualifications are required for this role?
A Bachelor's degree is preferred, along with experience in ad operations, trading at an agency or DSP, or managing media and/or tech accounts. Strong organizational, communication, and presentation skills are also important.
Is prior experience in digital advertising necessary?
Yes, experience in ad operations or trading, particularly in a DSP or agency setting, is required to be successful in this role.
Will I receive training for this position?
Yes, as part of your role, you will engage in training customers on both new and existing platform features.
Do I need to have strong technical knowledge for this role?
While technical knowledge is beneficial, the ability to learn and teach technical concepts to both technical and non-technical contacts is what is essential.
How will my performance be measured in this role?
Performance will likely be measured based on customer satisfaction, successful optimization of accounts, and achievement of client goals on the Buyer Cloud platform.
What does FreeWheel value in their employees?
FreeWheel values customer experience, ownership, enthusiastic learning, teamwork, inclusion, and a commitment to doing what’s right for customers, investors, and communities.
Are there any benefits associated with this role?
Yes, Comcast provides best-in-class benefits to eligible employees which include options for physical, financial, and emotional support.
Will I be expected to work with cross-functional teams?
Yes, you will liaise with cross-functional Buyer Cloud teams including Account Management, Product, Engineering, and Support.
What kind of support will I provide to my clients?
You will provide tactical guidance, help with campaign setup and optimization, and ensure clients are satisfied with their experience on the Buyer Cloud platform.
How important is communication in this role?
Communication is critical as you will be interacting with clients and cross-functional teams to provide insights and recommendations, manage expectations, and ensure client success.
What types of customers will I be working with?
You will be working with self-serve buyers on the Buyer Cloud platform, which includes advertisers and media buyers leveraging programmatic solutions.