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Account Manager, Phoenix

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Uber

May 11, 2025

Applications are closed

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
  • Phoenix

Requirements

  • At least 3 years of experience in a B2B, client facing role (Sales, Customer Success, Account Management, or similar function)
  • Data proficiency: being able to take commercial data and making it digestible to our merchant partners (charts, graphs, and other visuals)
  • Experience navigating the customer lifecycle including prospecting new contacts and upsell opportunities within an existing client organization
  • Self-starter attitude and ability to thrive in a fast-paced, autonomous team environment
  • Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment
  • Willingness to hustle, roll-up sleeves, and get in the weeds with our highest value partners in order to hit quarterly and annual revenue, retention, and adoption targets
  • Ability to think strategically and analyze restaurant needs to both unlock opportunities and creatively problem-solve
  • Demonstrate time management and organizational skills with the ability to multitask and prioritize based on impact
  • Excellent communication
  • E-commerce or marketplace experience is a plus
  • Google Suite Experience is preferred

Responsibilities

  • Collaborate with a high-value portfolio of restaurant partners to retain and grow a book of business of SMB accounts on the Uber Eats platform
  • Establish and proactively maintain communication channels with merchant partners via email, phone, and face-to-face meetings
  • Identifying new sales opportunities through product adoption and location expansion and upsell merchants on marketing products (ads, promotions, etc)
  • Build processes and standardize best-practices within merchant success and your territory
  • Identify key risks to our partnerships, and work quickly and diligently to ensure we are delivering the best possible experience for our partners and to ensure 100% account retention
  • Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants
  • Track merchant KPI and OKR to understand their success, issues, or opportunities and conduct regular business reviews
  • KPI & OKR centric methodology: generate team consciousness about the need of results measured by important metrics
  • Excel in hands-on vendor management and training of new merchant features or products
  • Act as an ambassador of Uber Eats' mission, brand, and product

FAQs

What is the main focus of the Account Manager role at Uber Eats?

The main focus of the Account Manager role is post-sales management for Small-to-Medium Sized Business accounts, including upselling marketing products, maintaining operational quality, and maximizing business retention.

How many years of experience are required for this position?

At least 3 years of experience in a B2B, client-facing role such as Sales, Customer Success, or Account Management is required.

What qualifications are preferred for applicants?

Preferred qualifications include data proficiency, experience navigating the customer lifecycle, strong interpersonal skills, a self-starter attitude, and e-commerce or marketplace experience.

Is understanding data and metrics important for this role?

Yes, data proficiency is important as Account Managers need to make commercial data digestible for merchant partners and track various KPIs and OKRs.

What kind of communication skills are required for this role?

Excellent communication skills are required, along with the ability to clearly convey value propositions and manage objections.

Can I find information about employee benefits?

Yes, detailed information about employee benefits can be found at [Uber's careers benefits link](https://www.uber.com/careers/benefits).

What is the salary range for this position in Phoenix, AZ?

The base salary range for this role is USD $55,500 per year to USD $61,500 per year.

Will I have opportunities for bonuses?

Yes, you will be eligible to participate in Uber's bonus program and may also be offered sales bonuses and other types of compensation.

What type of environment will I be working in?

You will be working in a fast-paced, autonomous team environment that requires a self-starter attitude.

Is experience with Google Suite important for this role?

Yes, experience with Google Suite is preferred for this position.

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Uber

We reimagine the way the world moves for the better.

Technology
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Culture & Values

  • Go get it

    Bring the mindset of a champion. Our ambition is what drives us to achieve our mission. How we define a champion mindset isn’t based on how we perform on our best days, it’s how we respond on the worst days. We hustle, embrace the grind, overcome adversity, and play to win for the people we serve. Because it matters.

  • Trip obsessed

    Make magic in the marketplace. The trip is where the marketplace comes to life. The earner, rider, eater, carrier and merchant are the people who connect in our marketplace - and we see every side. This requires judgment to make difficult trade-offs, blending algorithms with human ingenuity, and the ability to create simplicity from complexity. When we get the balance right for everyone, Uber magic happens.

  • Build with heart

    We care. We work at Uber because our products profoundly affect lives and we care deeply about our impact. Putting ourselves in the shoes of the people who connect in our marketplace helps us build better products that positively impact our communities and partners. Our care drives us to perfect our craft.

  • Stand for safety

    Safety never stops. We embed safety into everything we do. Our relentless pursuit to make Uber safer for everyone using our platform will continue to make us an industry leader for safety. We know the work of safety never stops, yet we can and will challenge ourselves to always be better for the communities we serve.

  • See the forest and the trees

    Know the details that matter. Building for the intersection of the physical and digital worlds at global scale requires seeing the big picture and the details. Knowing the important details can change the approach, and small improvements can compound into enormous impact over time.

  • One Uber

    Bet on something bigger. It’s powerful to be a part of something bigger than any one of us, or any one team. That’s why we work together to do what’s best for Uber, not the individual or team. We actively support our teammates, and they support us - especially when we hit the inevitable bumps in the road. We say what we mean, disagree and commit, and celebrate our progress, together.

  • Great minds don't think alike

    Diversity makes us stronger. We seek out diversity. Diversity of ideas. Identity. Ethnicity. Experience. Education. The more diverse we become, the more we can adapt and ultimately achieve our mission. When we reflect the incredible diversity of the people who connect on our platform, we make better decisions that benefit the world.

Benefits

  • Comprehensive Healthcare

  • Flexible Work

  • Uniquely Uber

  • Health & Wellness