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Account Manager - UK

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Netflix

Nov 27

Applications are closed

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
  • London

Requirements

  • 3+ years of experience in Account Management and/or Sales Planning functions in the digital media industry, with a focus on video advertising
  • Experience working in Sales Operation systems (CRM, OMS, Ad Servers)
  • Knowledge of digital media sales and marketplaces including Direct IO, Programmatic Guaranteed and PMP advertising
  • Excellent verbal and written communication skills in English
  • Strong analytical and strategic thinking abilities with the ability to make data digestible for cross-functional stakeholders
  • Proven project management skills with ability to multitask and manage requests from various stakeholders.
  • Familiarity with Advertising Research and Verification vendors like Nielsen, ComScore, Integral Ad Science, DoubleVerify, Kantar, etc.

Responsibilities

  • Partner with aligned Sales Partners to understand client goals and objectives in order to deliver excellent customer service
  • Build Media Plans and contribute to RFP responses around campaign packaging, pricing, targeting, etc.
  • Proactively identify and recommend in-flight upsell and cross-sell opportunities to clients based on campaign performance and evolving client objectives
  • Host weekly Pipeline & Pacing meetings with Sales Partners to align on upcoming launches and active campaign performance
  • Provide clients with necessary campaign performance including post-campaign wrap reports
  • Host campaign kick-off meetings and partner with client on gathering campaign launch assets
  • Partner with cross-functional teams on the production of custom creative assets
  • Collaborate with Measurement and research vendors to ensure accurate campaign setup, data collection, and delivery of meaningful insights
  • Work closely with Ads Operations for flawless order implementation and technical troubleshooting
  • Responsible for overseeing the delivery performance of Ad Campaigns and partnering with clients on necessary campaign optimization tactics
  • Ability to navigate campaign escalations and contribute to long-term solutions to prevent similar issues in the future
  • Maintain an in-depth understanding of our ad products, sponsorship offerings, targeting capabilities and ad policies
  • Contribute to monthly billing & invoicing process with clients and finance
  • Establish strong working relationships with client, agency partners, and cross functional teams.

FAQs

What are the primary responsibilities of the Account Manager position at Netflix?

The primary responsibilities include leading the pre-to-post sale campaign execution workflow, partnering with Sales Partners to understand client goals, building media plans, providing campaign performance reports, hosting meetings, overseeing delivery performance of ad campaigns, and maintaining relationships with clients and cross-functional teams.

What qualifications are required for the Account Manager role?

Candidates should have 3+ years of experience in Account Management and/or Sales Planning in the digital media industry, experience with CRM and Ad Server systems, knowledge of digital media sales, excellent communication skills, strong analytical and strategic thinking abilities, and familiarity with advertising research vendors.

Is experience in video advertising necessary for this position?

Yes, a focus on video advertising is a key requirement for this Account Manager role.

What tools and systems should candidates be familiar with?

Candidates should have experience working with Sales Operation systems, such as CRM, OMS, and Ad Servers, as well as familiarity with digital media sales marketplaces, including Direct IO, Programmatic Guaranteed, and PMP advertising.

Are there opportunities for upselling and cross-selling in this role?

Yes, the Account Manager is expected to proactively identify and recommend upsell and cross-sell opportunities to clients based on campaign performance and their evolving objectives.

How does Netflix approach diversity and inclusion in the hiring process?

Netflix values diversity and strives to host a meaningful interview experience for all candidates. The company does not discriminate based on race, religion, gender, age, disability, or other factors and actively promotes diversity and inclusion.

Will the Account Manager have to collaborate with other teams?

Yes, the Account Manager will collaborate with cross-functional teams on the production of custom creative assets and work closely with Ads Operations for order implementation and technical troubleshooting.

Is previous experience with analytics required for this job?

While specific analytics experience is not explicitly required, strong analytical skills are necessary for making data digestible for cross-functional stakeholders and providing campaign performance insights.

How does Netflix ensure client service excellence in this role?

The Account Manager will partner with aligned Sales Partners to understand client goals, build media plans, monitor campaign performance, and provide regular updates, ensuring excellent customer service throughout the campaign lifecycle.

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Netflix

Where you come to do the best work of your life. Follow @WeAreNetflix on Twitter, IG, Facebook, & Youtube for more

Entertainment & Media
Industry
10,001+
Employees
1997
Founded Year

Mission & Purpose

Netflix is a leading global streaming service that offers a vast library of movies, TV shows, and original content to subscribers. Their primary goal is to provide entertainment and storytelling that captivates and resonates with audiences worldwide, transcending borders and demographics. Netflix's fundamental objective is to be the premier destination for viewers seeking diverse and high-quality content, fostering a culture of binge-worthy narratives and pushing the boundaries of digital entertainment.