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Account Manager - UK

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Spendesk

9d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You need 1+ years in sales, proven negotiation skills, strong organization for managing 100+ accounts, bilingual in English & German, and an ownership mindset to shape the AM playbook.
  • You will manage customer portfolios, identify upsell opportunities, oversee the sales cycle, maintain client records in CRM, and collaborate with teams to enhance product usage and customer success.

Requirements

  • Minimum 1 year of sales experience in any industry: Our onboarding is designed to help you thrive in the Spendesk world!
  • Strong sales instincts, demonstrated assertiveness and a strong track-record of hitting and exceeding quota, as well as proven negotiation and closing skills.
  • Organization & portfolio management: discipline in daily activity planning & prioritizing will help you manage a high number of opportunities (around 100-120 accounts) simultaneously at various stages of the buying process.
  • Ability to navigate between high velocity deals and value focus deals - we have a diverse range of clients with different sets of needs
  • Customer relationship & business partnership: take an active interest in understanding their customer context and pains to position oneself as a business consultant
  • Great written and verbal communication skills in English & German
  • Ownership mindset: The AM department currently consists of 8 people and is rapidly expanding. You will help shape our AM playbook
  • As we are an international team, please submit your application and CV in English.

Responsibilities

  • You will own a dedicated portfolio of Customers with the responsibility of developing it through proactive territory plans.
  • You will hunt for opportunities for upsell and cross-sell by maintaining a high level of touch points through outbound and inbound activities.
  • You will understand client needs, business objectives, and challenges to effectively position our products/services.
  • You will be responsible, for those customers, for the entire sales cycle from potential identification to closing: Qualification > Discovery > Technical Validation > Commercial proposal > Signature.
  • You will understand the customer ecosystem (third party providers, software solutions used) to identify business opportunities.
  • You will maintain accurate records of client interactions, transactions, and progress using CRM software.
  • You will work closely with a dedicated team of Customer Success Managers ensuring the achievement of all key metrics related to customer growth, retention and Spendesk product usage growth.
  • You will collaborate with Product, Marketing, Customer Success and Strategic Partnerships by providing customer feedback to drive product innovation.

FAQs

What is the primary responsibility of the Account Manager role?

The primary responsibility of the Account Manager role is to grow and develop relationships with existing customers, focusing on driving expansion through upsell, cross-sell, and contract negotiation.

What kind of experience is required for this role?

A minimum of 1 year of sales experience in any industry is required for this role.

Which teams are involved in customer growth at Spendesk?

Customer growth at Spendesk is managed by two teams within the Sales Department: Business Development, which is responsible for acquiring new customers, and Account Management, which is responsible for growing existing customers.

What software will be used to maintain client records?

CRM software will be used to maintain accurate records of client interactions, transactions, and progress.

How many accounts will the Account Manager be expected to manage?

The Account Manager will manage approximately 100-120 accounts simultaneously at various stages of the buying process.

What languages are required for this position?

Great written and verbal communication skills in English and German are required for this position.

What is the company culture like at Spendesk?

The company culture at Spendesk is built on trust, empowerment, and growth, where employees are encouraged to take ownership of their work and tackle challenges with a positive mindset.

What benefits are provided to employees?

Employees receive a variety of benefits, including remote work options, wellness allowances, private health insurance, dental care, pension scheme, access to mental health resources, and generous vacation days, among others.

Is there an opportunity for professional development?

Yes, Spendesk encourages professional development, empowerment, and growth within the company culture.

How does Spendesk approach diversity and inclusion?

Spendesk is committed to fostering an environment where all differences are encouraged, supported, and celebrated, aiming to build a diverse, equal, and inclusive team.

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Spendesk

Spendesk is the 7-in-1 spending solution built for finance teams to make faster, smarter spending decisions.

Technology
Industry
201-500
Employees
2016
Founded Year

Mission & Purpose

Spendesk is the complete spend management platform that gives 100% visibility into company spend. With Spendesk, you get a 7-in-1 solution with corporate cards, invoice payments, expense reimbursements, budgets, approval, reporting, compliance, and pre-accounting in one simple, scalable solution. Trusted by thousands of businesses from start-ups to established brands, Spendesk is designed to save time and money across the entire spending process with 100% visibility, built-in automation, and an easily adopted approval process. Ultimately businesses that use Spendesk empower every employee to be accountable for the financial fitness of the company.