FAQs
What are the working hours for this position?
The working hours for this position are Monday to Friday, from 9am to 5pm.
Where is the office located?
The office is based in Wayside House, Coventry.
Is this position full-time or part-time?
This position is full-time.
What qualifications are required for this role?
The required qualifications include a good general education (GCSE English and Maths A-C), QCF Business Administration Level 2, and QCF Customer Service Level 2.
What experience is essential for this job?
Experience of working in a busy office or customer care environment is essential for this job.
What specific skills are necessary for this role?
Essential skills include excellent written communication and customer care skills, advanced keyboard/IT skills, the ability to manage and prioritise workloads, and experience with audio typing or digital dictation.
Is previous experience in a healthcare setting required?
Previous experience working within a healthcare setting is desirable but not essential.
Will I need to supervise other staff in this position?
Yes, the role involves supervising the day-to-day workload of Band 2 Admin Support colleagues.
Is minute taking a requirement for this position?
Yes, experience in minute taking is essential, as the post holder will be required to attend MDT and professional meetings to take minutes.
What are the main responsibilities of this role?
The main responsibilities include providing comprehensive administration support to clinicians and managers, standardising admin support across the Trust, and managing the workload of the admin team.
Are there opportunities for service improvement in this role?
Yes, the Trust is looking for individuals who are supportive of service improvements and can contribute to enhancing the efficiency and effectiveness of admin support.