FAQs
What are the main responsibilities of the Administration Assistant role?
The main responsibilities include managing the patient pathway, ensuring operational standards are met, monitoring inboxes for follow-up actions, managing telephone calls, providing information to patients, and arranging appointments.
What skills are required for this position?
Key skills required include strong interpersonal abilities, excellent organizational and communication skills, professionalism, flexibility, accuracy, and attention to detail.
Is experience in a healthcare setting preferred for this role?
While specific experience in a healthcare setting is not explicitly mentioned, familiarity with a healthcare environment and patient communication processes would be advantageous.
How does this role interact with patients and clinical staff?
The Administration Assistant acts as the primary point of contact for patients, relatives, and clinical staff, managing communications and supporting appointment scheduling and inquiries.
What are the working conditions like?
The role involves working in a busy environment as part of a large administrative team within a healthcare setting.
Are there opportunities for training and development?
UCLH is committed to delivering excellent education and world-class research, indicating that opportunities for training and professional development may be available.
Who can I contact for more details or an informal visit?
For further details or to arrange an informal visit, you can contact Amber Boyce-Bugansky, the Service Manager, at amber.boyce-bugansky@nhs.net.
What is the patient communication policy referenced in the job description?
The patient communication policy outlines the protocols and standards for interacting with patients and managing their appointments and inquiries; specific details can be obtained from the administrative team or the service manager.
Are there any specific operational targets the Administration Assistant needs to meet?
Yes, the postholder is responsible for ensuring that key operational standards such as activity and theatre utilisation targets are met.
What type of environment does UCLH provide for its staff?
UCLH provides a supportive and dynamic work environment, focused on delivering high-quality patient care and fostering education and research initiatives.