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Administration Coordinator

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University College London Hospitals NHS Foundation Trust

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • People, HR & Administration
    Healthcare
  • London

AI generated summary

  • You must have strong communication skills, be a team player with good organization, flexibility, and the ability to work autonomously while ensuring a positive patient experience and excellent customer service.
  • You will manage team emails, communicate with patients, liaise with departments, handle bookings, support patient flow, attend meetings, and arrange accommodations.

Requirements

  • strong communication and interpersonal skills
  • ability to work well under pressure and meet the challenges of working to deadlines
  • team player with good organisational skills
  • flexibility
  • ability to work autonomously
  • dedicated to delivering a positive patient experience
  • excellent customer service
  • effective support to the multi-disciplinary team

Responsibilities

  • Monitoring and reviewing the team email inbox;
  • Corresponding and effectively communicating with patients, including via telephone and letter, regarding their care and admission;
  • Liaising with a wide variety of clinical teams and other departments within the hospital, such as Neurophysiology and Radiology;
  • Establishing good relationships and effective communication with medical and nursing staff and allied-health professionals;
  • Manage patient bookings and ensuring good record keeping using the Trust’s electronic record system (Epic);
  • Supporting and maintaining patient flow through the Hospital;
  • Attendance at the Site’s bed meeting;
  • Arranging hotel bookings for patients; and
  • Participating in the monthly Team meeting.

FAQs

What are the working hours for the Administration Coordinator position?

The Administration Coordinator position is part-time, requiring 30 hours of work per week.

What skills are essential for this role?

Strong communication and interpersonal skills, good organizational skills, flexibility, the ability to work autonomously, and the capacity to work well under pressure are essential for this role.

What departments will the Administration Coordinator be coordinating with?

The Administration Coordinator will liaise with a variety of clinical teams and departments within the hospital, including Neurophysiology and Radiology.

Is prior experience in a healthcare setting required?

While the job description doesn't specify that prior experience is required, having a background in a healthcare environment may be beneficial for the role.

Who will the Administration Coordinator be reporting to?

The Administration Coordinator will be part of the Neurology Admissions team and will work under the support of a Team Leader.

What are the main responsibilities of the Administration Coordinator?

The main responsibilities include monitoring the team email inbox, communicating with patients, managing patient bookings, maintaining patient flow, and participating in team meetings, among other tasks.

How do I apply for this position?

You would typically need to follow the application process outlined on the UCLH careers website or contact the individual mentioned for informal inquiries.

What is the vision of University College London Hospitals NHS Foundation Trust?

The vision is to deliver top-quality patient care, excellent education, and world-class research.

Are there opportunities for professional development in this role?

The job description does not specify, but roles in NHS trusts typically offer opportunities for training and development within the organization.

Can I contact someone for more information about the role?

Yes, you can contact Alice Friday, the Assistant General Manager, at alice.friday@nhs.net for further details or informal visits.

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University College London Hospitals NHS Foundation Trust

UCLH provides first-class acute and specialist services in six hospitals in central London.

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

University College London Hospitals (UCLH) NHS Foundation Trust is one of the UK's largest and most renowned healthcare providers. The Trust delivers high-quality patient care across a range of specialties, including cancer, neurology, women’s health, and emergency services. UCLH is committed to clinical excellence, research, and education, aiming to improve health outcomes through innovative treatments and world-class facilities. Their mission is to provide exceptional care and to advance medical knowledge for the benefit of patients and the wider community.