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Administration Team Leader

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University College London Hospitals NHS Foundation Trust

3mo ago

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Healthcare
  • London

AI generated summary

  • You should be proactive with healthcare admin experience, proven leadership skills, strong communication, data management expertise, and a commitment to service improvement.
  • You will lead a specialty administration team, manage appointments, resolve queries, ensure data quality, oversee staff performance, and contribute to service improvements and patient experience.

Requirements

  • The ideal candidate will be proactive, driven, and highly motivated, demonstrating strong engagement and support for colleagues.
  • Experience in administration within a healthcare setting.
  • Proven leadership experience, with the ability to motivate and develop a team.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple priorities and work under pressure.
  • Extensive experience in data management and reporting.
  • Understanding of patient pathways and waiting list management.
  • Demonstrated commitment to service improvement and efficiency.

Responsibilities

  • The post holder leads and supervises a specialty administration team, ensuring a high‑quality, efficient patient administrative service that supports clinical pathways and excellent patient experience. The role involves overseeing waiting lists and RTT performance, coordinating appointments and referrals, resolving complex queries and complaints, and acting as the point of contact between patients, clinicians and managers. The Team Leader is responsible for staff management, training and performance, data quality and reporting, and contributes to service improvement, capacity management and change initiatives across the specialty.

FAQs

What is the primary role of the Administration Team Leader in the Haematology team?

The primary role of the Administration Team Leader is to provide supervision and leadership to the outpatient administration team, ensuring a high-quality, effective, and efficient service focused on enhancing the patient experience.

What are some of the key responsibilities of the Administration Team Leader?

Key responsibilities include managing complex booking issues, overseeing waiting lists and RTT performance, coordinating appointments and referrals, resolving complex queries and complaints, and contributing to service improvement and capacity management initiatives.

What qualifications or skills are required for this position?

The ideal candidate should be proactive, driven, and highly motivated, with strong engagement in supporting colleagues and excellent organizational, communication, and leadership skills.

Who does the Administration Team Leader serve as the point of contact for?

The Administration Team Leader acts as the point of contact between patients, clinicians, and managers within the Haematology department.

How does the Administration Team Leader contribute to service improvement?

The Team Leader contributes to service improvement by participating in change initiatives, ensuring accurate data capture, and providing strategic direction for the administration service.

What is the vision of University College London Hospitals NHS Foundation Trust (UCLH)?

UCLH's vision is to deliver top-quality patient care, excellent education, and world-class research.

How many sites does UCLH provide services across?

UCLH provides first-class acute and specialist services across eight sites.

What is UCLH's commitment toward sustainability?

UCLH is committed to becoming a carbon net zero health service, with targets of achieving net zero for direct emissions by 2031 and indirect emissions by 2040.

Who can I contact for further details or informal visits regarding the job?

You can contact Kameron Coleman, Assistant General Manager, at Kameron.coleman@nhs.net, or the Haematology Service Managers at uclh.haemadminmanagers@nhs.net.

Is experience in healthcare administration necessary for this role?

While specific experience requirements may not be detailed, experience in healthcare administration is generally preferred to effectively navigate the complexities of the role.

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University College London Hospitals NHS Foundation Trust

UCLH provides first-class acute and specialist services in six hospitals in central London.

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

University College London Hospitals (UCLH) NHS Foundation Trust is one of the UK's largest and most renowned healthcare providers. The Trust delivers high-quality patient care across a range of specialties, including cancer, neurology, women’s health, and emergency services. UCLH is committed to clinical excellence, research, and education, aiming to improve health outcomes through innovative treatments and world-class facilities. Their mission is to provide exceptional care and to advance medical knowledge for the benefit of patients and the wider community.