Administrative Assistant

Kent and Medway NHS and Social Care Partnership Trust

Oct 16, 2024

Applications are closed

Job
Full-time
Junior & Mid Level
People, HR & Administration
Healthcare

Requirements

Excellent secretarial, organisational, and keyboard skills
Good knowledge of MS Office packages, particularly Excel and PowerPoint
Working to tight deadlines, and changing and challenging situations, whilst maintaining attention to detail
Experience with face-to-face customer service
Have a polite telephone manner and are happy to help
Responds to requests and provides information to external and internal queries from staff, patients and other departments including signposting to appropriate service or individual.
Uses electronic communication systems eg email in accordance with Trust policy.
Will be responsible for the scheduling of appointments, including Care Programme Approach, Professionals’ and Best Interest Meetings.
Inputting of information for report writing and updating of records and databases, including regular auditing.
Formatting of spread sheets using basic Excel skills.
Able to type correspondence from digital and handwritten notes.
Use of general office equipment eg photocopier, fax, shredder, laminator, scanners, printers etc.
Distribution of information, in both soft and hard copy.
Supports the Admin Team, Management and Wards in any and all tasks requested.
Responsible for the health and safety of self and visitors.

Responsibilities

Provide secretarial and admin support, being the first point of call for visitors, both carers and professional.
Responds to requests and provides information to external and internal queries from staff, patients and other departments including signposting to appropriate service or individual.
Uses electronic communication systems eg email in accordance with Trust policy.
Will be responsible for the scheduling of appointments, including Care Programme Approach, Professionals’ and Best Interest Meetings.
Inputting of information for report writing and updating of records and databases, including regular auditing.
Formatting of spread sheets using basic Excel skills.
Able to type correspondence from digital and handwritten notes.
Use of general office equipment eg photocopier, fax, shredder, laminator, scanners, printers etc.
Distribution of information, in both soft and hard copy.
Supports the Admin Team, Management and Wards in any and all tasks requested.
Responsible for the health and safety of self and visitors.

FAQs

What are the working hours for this position?

The working hours for this position are 37.5 hours per week, working Monday to Friday.

What qualifications are required for this role?

The post holder should be educated to A Level standard, or equivalent, and hold an NVQ Level 3/RSA 3, or equivalent.

What type of skills are necessary for this position?

Necessary skills include excellent secretarial, organisational, and keyboard skills, as well as a good knowledge of MS Office packages, particularly Excel and PowerPoint.

Is experience in customer service required?

Yes, experience with face-to-face customer service is required, along with a polite telephone manner and a willingness to help.

What kind of administrative tasks will the role involve?

The role will involve scheduling appointments, inputting information for report writing, formatting spreadsheets, and distributing information, among other administrative tasks.

Will I be responsible for interacting with visitors?

Yes, you will be the first point of call for visitors, including both carers and professionals.

Is prior experience in a healthcare setting necessary?

Prior experience in a healthcare setting is not specified, but relevant administrative experience and knowledge of healthcare environments may be beneficial.

What is the location of this job?

This job is based at Woodchurch Ward, Thanet Mental Health Unit.

Who can I contact for more information about the position?

For further details or informal visits, you can contact Roland Queen, Business Administration Coordinator, via email at rolandqueen@nhs.net or by telephone at 01227 812192.

What is the organizational culture like at Kent and Medway NHS and Social Care Partnership Trust?

The Trust is known for its friendly and passionate colleagues who are committed to providing excellent care to service users and their loved ones, valuing kindness and compassion across all roles.

Kent and Medway NHS and Social Care Partnership Trust

We provide secondary mental health services across Kent and Medway, both in the community and within inpatient settings.

Science & Healthcare

Industry

1001-5000

Employees

2006

Founded Year

Mission & Purpose

Kent and Medway NHS and Social Care Partnership Trust (KMPT) provides mental health and social care services across Kent and Medway. Their mission is to deliver high-quality, patient-centered mental health care that supports recovery and improves the well-being of individuals. Their purpose is to enhance mental health services through compassionate care, effective treatment, and community support.