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Administrative Assistant

  • Job
    Full-time
    Junior Level
  • IT & Cybersecurity
    People, HR & Administration
  • Coral Gables
  • Quick Apply

AI generated summary

  • You should have office practice knowledge, data processing skills, ability to use computerized systems, follow instructions, and strong communication skills. Proficiency in Excel and Word, and 1 year experience required.
  • You will provide IT administrative support, handle service calls, troubleshoot issues, maintain records, generate service tickets, and escalate complaints as needed. Perform various assigned tasks.

Requirements

  • - Knowledge of routine office practices and procedures.
  • - Knowledge of simple data processing and transmission principles.
  • - Ability to utilize computerized information systems.
  • - Ability to understand and follow oral and written instructions.
  • - Strong interpersonal, communication and listening skills.
  • - Skill in data entry or typing.
  • - Proficient in Microsoft Excel and Word.
  • - High School diploma or equivalent and 1 year related work experience. Any relevant education, certifications and/or work experience may be considered.

Responsibilities

  • - Provides administrative support to the School’s Information Technology
  • - Assists in handling and responding to service calls received on the technical support hotline
  • - Gathers details of issues from the requesters and either provides troubleshooting tactics over the phone or routes the request to an appropriate member of the support team
  • - Maintains records of customer interactions and requests by generating service tickets and including details of inquiries, technical issues, location, and a description of actions taken to resolve the request
  • - Elevates complaints to management for further investigation as needed
  • - Performs other duties as assigned

FAQs

What is the primary function of the Administrative Assistant role?

The primary function is to provide support to the Office of Information Technology and assist with day-to-day operations.

What are some of the key responsibilities of the Administrative Assistant?

Key responsibilities include providing administrative support, handling service calls, gathering issue details from requesters, maintaining records of customer interactions, and elevating complaints to management as needed.

What educational qualifications are required for this position?

A High School diploma or equivalent is required, along with 1 year of related work experience. Relevant education, certifications, and/or work experience may also be considered.

What skills are necessary for the Administrative Assistant role?

Necessary skills include knowledge of routine office practices, strong interpersonal and communication skills, the ability to understand and follow instructions, typing or data entry skills, and proficiency in Microsoft Excel and Word.

What type of employment is this position?

This position is part-time and classified as Temporary - Charge Back (Fixed Term).

Is this role suitable for current employees at the University of Miami?

Yes, current Staff, Faculty, or Temporary employees at the University of Miami are encouraged to use the internal application process to apply for this role.

Is there an opportunity for advancement within this role?

The job description does not specify advancement opportunities, but gaining experience in this role may provide a foundation for future positions within the university.

Are applicants protected from discrimination?

Yes, the University of Miami is an Equal Opportunity Employer, and applicants are protected from discrimination based on certain federally protected categories.

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