FAQs
What are the main responsibilities of the Administrator role?
The main responsibilities include providing comprehensive secretarial and administrative support, managing enquiries, maintaining an efficient administrative system, arranging meetings, taking minutes, inputting data into systems, managing supplies, and facilitating the smooth running of the service.
Is there a probationary period for this position?
Yes, this post will be subject to a probationary period, with internal applicants exempt unless they are currently part way through a probationary period or a bank member of staff.
Where is the induction held for new starters?
The induction for new starters is held at our head office in Rainham, Essex.
Do I need to have prior experience with specific software?
Yes, knowledge of System One, Teams, and Cisco Jabber is preferred for this role.
How do inquiries typically get addressed in this role?
Inquiries are addressed by responding promptly either via telephone or correspondence within agreed time limits.
Are there any additional payments for working in high-cost areas?
Yes, this post attracts a High Cost Area Supplement of 5% of the basic salary, with a minimum of £1,192 to a maximum of £2,011 p.a. pro-rata for part-time employees.
Will I be required to work at multiple locations?
Yes, the role may require covering other admin hubs at various locations as necessary.
Will I be responsible for training new staff?
Yes, experienced staff members will have the opportunity to train new staff as needed.
What should I do if I receive complicated or distressed calls?
Complex calls from anxious or distressed clients should be passed to an appropriate person to handle them or escalated to a senior staff member if necessary.
How do I apply for this position?
To apply for this position, please follow the application process outlined on the relevant job posting page.