FAQs
What is the job title for this position?
The job title is Advisor Service Centre Representative.
What type of work schedule can I expect for this role?
You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement, with rotating shifts from Monday through Friday between 8 am and 8 pm EST.
Is this position available for both English and bilingual candidates?
No, this position is unilingual and available for English only candidates.
What qualifications are preferred for this role?
A college diploma is preferred, although recent graduates are encouraged to apply. Equivalent work experience is also acceptable.
Is prior experience in a call center necessary for this job?
While experience in a call center would be an asset, it is not explicitly required.
Do I need to have experience in the financial services industry to apply?
Having experience in the financial services industry or a mutual fund company is considered an asset but is not mandatory.
What kind of training will I receive if hired for this position?
Starting on your first day, you will receive extensive training that includes foundational knowledge of mutual funds and ETFs, as well as training on Fidelity’s products, policies, and procedures.
What are the key responsibilities of an Advisor Service Centre Representative?
Responsibilities include providing exceptional customer service to investment advisors, their support teams, and investors, answering client inquiries accurately and efficiently, and directing clients to appropriate departments as needed.
What qualities are you looking for in candidates?
We are looking for candidates who have a passion for delivering exceptional client experiences, a strong desire to learn and grow, flexibility and adaptability, analytical and critical thinking skills, and strong written and verbal communication skills.
What benefits does Fidelity offer to employees in this position?
Benefits include flexible working arrangements, competitive compensation, comprehensive health benefits, parental leave top-up, equipment allowances for home office, a generous time-off policy, and extensive professional development opportunities.
How does Fidelity support diversity and inclusion in the workplace?
Fidelity is committed to fostering a diverse and inclusive workplace, actively considering all qualified applicants regardless of various factors, and offering diversity and inclusion programs, including Employee Resource Groups.
Who can I contact if I need accommodation during the application process?
Candidates requiring accommodations can contact Fidelity Canada at FidelityCanadaStaffing@fidelity.ca.