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Advisory Support

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HSBC

Nov 2, 2024

Applications are closed

  • Job
    Full-time
    Mid & Senior Level
  • People, HR & Administration
    Banking & Finance
  • Hyderabad, +1

Requirements

  • Qualifications in Human Resources or relevant field.
  • Understanding of regional employment law.
  • Fair understanding on diverse workforce, matrix reporting environment, hybrid working, D&I, challenges / opportunities and governance.
  • Good data analytics and interpretation.
  • Proficient in MS- Excel & PPT.
  • Excellent communication and interpersonal skills, with ability to maintain effective working relationships with teams, peers, senior management and business stakeholders.

Responsibilities

  • Continuous stakeholder management and relationship building with HR teams as well as employees and managers
  • The provision of accurate and legally compliant HR procedural advice against the bigger picture of commercial need and potential costs of non-compliant decision-making
  • Support people managers and employees in navigating complex people challenges across the spectrum of HR Services with coaching and advice to help resolve the challenges.
  • Relationship manage and co-ordinate support for enquiries that touch multiple areas of HR, this may involve co-ordinating multiple HR specialists to resolve complex people issues.
  • Help in interpretation of policy and procedures and provide oversight of some complex events which need higher touch handling (e.g. redundancy programme) working with the HR Business Partner, HR Consultants and Specialist teams where required.
  • Identify improvements to make HR services and products (and the supporting policies and processes) even better for the workforce based on data from case and knowledge management tools
  • Provide advice and guidance through a range of channels, e.g. case management tools, click to chat and telephone, balancing face to face contact as necessary
  • Escalate flaws/gaps in policy and process to the appropriate relationship manager in the HR Advisory team and/or the customer contact support team and/or the appropriate GSO area or CoE. Work with the HR business in order to influence appropriate changes.

FAQs

What is the job title for this position?

The job title is Advisory Support.

Is this a permanent position?

No, this is a Fixed Term Direct Contract Role for 1 year.

What are the principal responsibilities of the Advisory Support role?

The principal responsibilities include stakeholder management, providing HR procedural advice, supporting people managers and employees in resolving HR challenges, and identifying improvements to HR services and products.

What qualifications are required for this position?

Qualifications in Human Resources or a relevant field are required.

Is understanding regional employment law necessary for this role?

Yes, an understanding of regional employment law is required.

What skills are recommended for candidates applying for this position?

Good data analytics and interpretation, proficiency in MS Excel and PowerPoint, and excellent communication and interpersonal skills are recommended.

Does HSBC promote diversity and inclusion within the workplace?

Yes, HSBC is committed to building a culture where all employees are valued and respected, fostering an inclusive and diverse environment.

How does HSBC handle personal data from employment applications?

HSBC handles personal data in accordance with their Privacy Statement, which is available on their website.

What channels are available for providing advice and guidance in this role?

Advice and guidance can be provided through case management tools, click to chat, telephone, and face-to-face contact when necessary.

Will the Advisory Support role involve relationship management?

Yes, the role involves continuous stakeholder management and relationship building with HR teams, employees, and managers.

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HSBC

Finance
Industry
10,001+
Employees
1880
Founded Year

Mission & Purpose

Opening up a world of opportunity for our customers, investors, ourselves and the planet. We're a financial services organisation that serves more than 40 million customers, ranging from individual savers and investors to some of the world’s biggest companies and governments. Our network covers 63 countries and territories, and we’re here to use our unique expertise, capabilities, breadth and perspectives to open up a world of opportunity for our customers. HSBC is listed on the London, Hong Kong, New York, Paris and Bermuda stock exchanges.

Culture & Values

  • We value difference

    Seeking out different perspectives

  • We succeed together

    Collaborating across boundaries

  • We take responsibility

    Holding ourselves accountable and taking the long view

  • We get it done

    Moving at pace and making things happen