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Aftersales Manager

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BMW Group

Nov 9, 2024

Applications are closed

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development

Requirements

  • At least 5 years of experience in the motor trade, ideally within an aftersales environment.
  • A key collaborator
  • Self-motivated, dedicated, and determined
  • Enthusiastic, and can motivate and support others in a fast-paced environment
  • Have a proven history of team leadership
  • Full and Valid driving licence

Responsibilities

  • Management of a dealership Aftersales team, with responsibility for meeting all internal and external measures
  • Deliver exceptional customer service to a wide range of customers, by identifying, meeting, and exceeding their expectations.
  • Manage the performance of a team of Service Advisers to deliver profitable, customer-focused service.
  • Manage all opportunities to deliver value-added sales.
  • Work with internal and external stakeholders to meet all customer service indices in line with our expectations.
  • Maximise productivity and meet income targets.
  • Identify new opportunities to innovate and improve all aspects of the business.
  • Balance the complexities of resource allocation, including parts and labour.
  • To work effectively with a diverse workforce with evidence of managing in a pressured and complex environment.
  • Closely monitor and control sales activity by reviewing performance with individuals and agreeing on action required to improve sales

FAQs

What are the primary responsibilities of the Aftersales Manager at Berry Thames Ditton BMW & MINI?

The primary responsibilities include managing the Aftersales team, delivering exceptional customer service, ensuring profit and volume targets are met, managing service performance, maximizing productivity, and identifying opportunities for improvement.

What qualifications are required for the Aftersales Manager role?

A minimum of 5 years of experience in the motor trade, ideally within an aftersales environment, is required. Additionally, candidates should have a proven history of team leadership and a full, valid driving license.

What qualities are essential for success in this role?

Essential qualities include self-motivation, dedication, enthusiasm, the ability to motivate and support others, and the capability to manage a diverse workforce in a fast-paced environment.

Is previous experience in customer service important for this position?

Yes, delivering exceptional customer service and managing customer expectations are crucial aspects of the Aftersales Manager role.

What is the expected work environment for the Aftersales Manager?

The work environment is fast-paced and complex, requiring effective management of resources and the ability to handle pressure.

How does the Aftersales Manager collaborate with other teams?

The Aftersales Manager works with internal and external stakeholders to meet customer service indices and ensures smooth operations across departments.

What is the importance of sales activity monitoring in this role?

Closely monitoring sales activity is vital for reviewing performance with the team, setting goals, and implementing actions required to improve sales outcomes.

Will I have direct reports as the Aftersales Manager?

Yes, you will manage a team of Service Advisers and be responsible for their performance and development.

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BMW Group

Automotive
Industry
1-10
Employees

Mission & Purpose

With its four brands BMW, MINI, Rolls-Royce and BMW Motorrad, the BMW Group is the world’s leading premium manufacturer of automobiles and motorcycles and also provides premium financial and mobility services. The BMW Group production network comprises over 30 production sites worldwide; the company has a global sales network in more than 140 countries. In 2023, the BMW Group sold over 2.55 million passenger vehicles and more than 209,000 motorcycles worldwide. The profit before tax in the financial year 2023 was € 17.1 billion on revenues amounting to € 155.5 billion. As of 31 December 2023, the BMW Group had a workforce of 154,950 employees. The success of the BMW Group has always been based on long-term thinking and responsible action. The company set the course for the future at an early stage and consistently makes sustainability and efficient resource management central to its strategic direction, from the supply chain through production to the end of the use phase of all products.

Benefits

  • High Work-Life Balance

    Striking a healthy balance between work and personal life is important to us. It keeps us motivated and productive in the long term and thus contributes to our company's success. We support our employees in this aim: through flexible working time models, with care obligations towards dependents, assistance with child care and provision of services and facilities promoting fitness and health.

  • Paid Holiday

    With our paid holiday, we always have enough time to pursue our wanderlust. Whether we feel like visiting countries abroad or just exploring our homeland, there’s no reason to rush. From our balcony or the mountains to exotic beaches, with the amount of free time we can explore, relax, recharge our batteries and simply enjoy life wherever we are.

  • Flexible Working Time Models and Home Office.

    We give special priority to the needs of women and men who wish to devote more time to the family on a temporary basis and also to employees with care obligations towards dependents. Far beyond the legal requirements the BMW Group offers employees the possibility of working flexibly: e.g. the options range from working from home or flexitime days through non-working shifts.

  • Performance-Related and Above Average Pay.

    As performance is highly valued at the BMW Group, we offer our talents performance-related pay that far exceeds legal and collectively agreed requirements. And holiday pay makes every trip even more enjoyable, but that’s not all by far.

  • Employee Vehicle Programme.

    Discovering that unique go-kart feeling – or simply enjoying sheer driving pleasure: all our colleagues have the opportunity to drive their very own BMW or MINI on particularly attractive terms. This way, for many talents enjoying work already starts on the way to the office. With our vehicle configurator, we can create our dream car according to our own wishes and then buy it at an attractive discount – it’s also possible to finance or alternatively lease it. But that’s not all, as we can also benefit from special conditions on a wide range of used cars.

  • Health Management Programmes.

    We want to keep our talents in the best of health. We have our own company healthcare service, which includes preventative measures, stress management, nutritional advice and health training, such as a cardiac sports group. Our medical officers always have time for us: whenever we need medical advice, we can just drop in. We also provide medical screening, vaccinations as well as first-aid kits before business trips abroad and a lot more.