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Agent, Customer Service (6-month contract)

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Reitmans (Canada) Ltée/Ltd

Aug 12, 2024

Applications are closed

  • Job
    Full-time
    Junior Level
  • Montréal

Requirements

  • - College diploma in Administration (or equivalent)
  • - One (1) year experience in customer service (experience in a call center or retail store an asset)
  • - Excellent customer service skills, good decision making and ability to meet deadlines
  • - Good knowledge of Microsoft Office suite
  • - Bilingualism is required (English and French - oral and written)
  • - Be available to work during hours of operations Monday to Friday from 8am to 10h15 pm and weekends from 9 am to 5 pm

Responsibilities

  • Be our customers’ primary point of contact on all contact channels
  • Document detailed and accurate customer interactions
  • Acts as a liaison between the customers and our internal departments by ensuring resolution of all issues
  • Maintain an expert knowledge of our order management journey, our merchandise trends, our customer marketing programs as well as our policies and procedures
  • Meet or exceed key performance metrics such as handle average times, quality of cases, tele-service, and first call resolution
  • Deliver exceptional and memorable experience while building, cultivating relationships with customers to drive brand loyalty
  • Be an ambassador for the Reitmans (Canada) Ltd group and represent the company culture and values of Respect, Integrity, Growth and Commitment in a positive manner

FAQs

What is the duration of the contract for the Customer Service Agent position?

The contract for the Customer Service Agent position is for 6 months.

Is bilingualism a requirement for this job?

Yes, bilingualism in English and French, both oral and written, is required for this position.

What are the working hours for this role?

The working hours are Monday to Friday from 8 am to 10:15 pm and weekends from 9 am to 5 pm.

What qualifications are required for the Customer Service Agent position?

A college diploma in Administration (or equivalent) and at least one year of experience in customer service are required. Experience in a call center or retail store is considered an asset.

Are there any employee benefits offered?

Yes, there is a competitive benefits package for full-time employees, which includes paid time off, additional benefits like monthly bonus potential, opportunities for advancement, and tuition reimbursement.

Do I need to have experience in customer service for this position?

Yes, one year of experience in customer service is required, with experience in a call center or retail store being an asset.

What is the company culture like at Reitmans (Canada) Limited?

The company culture is built around the values of Respect, Integrity, Growth, and Commitment, and the organization emphasizes building positive relationships and driving brand loyalty with customers.

How do I apply for the Customer Service Agent position?

You can apply for the position by sending your resume to Reitmans (Canada) Limited as prompted in the job posting.

Will I be able to advance my career at Reitmans (Canada) Limited?

Yes, there are opportunities for advancement within the company as part of the employee benefits.

Is the company committed to diversity and inclusion?

Yes, Reitmans (Canada) Limited is committed to creating a diverse and inclusive workplace and welcomes perspectives and contributions from all employees.

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Reitmans (Canada) Ltée/Ltd

Retail & Consumer Goods
Industry
5001-10,000
Employees
1926
Founded Year

Mission & Purpose

Reitmans was founded in 1926 by Herman and Sarah Reitman. Since those modest beginnings, this publicly owned, family-controlled business has evolved from one women’s clothing store on Boulevard St. Laurent in Montreal to one of Canada’s largest women’s specialty retailer. Herman and Sarah would undoubtedly be proud of their grandchildren and great grandchildren for carrying on their legacy and for bringing the company to new levels. Following decades of growth and transformation to adapt to the ever-changing retail landscape, Reitmans (Canada) Limited today operates three different brands: Reitmans, Penningtons and RW&CO. serving Canadian women and men with more than 400 stores and across e-commerce channels. Dedicated to providing affordable fashion and exceptional customer service, Reitmans (Canada) Ltd. is committed to ensuring creativity, quality, and innovation remain at the forefront of its brands.