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Analyst - NL Business Banking

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ING

Dec 12, 2024

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Manila
  • Quick Apply

AI generated summary

  • You should have 1-2 years in back office work, strong English skills, familiarity with compliance (GDPR), attention to detail, ability to manage data, adapt to changes, and work flexible hours.
  • You will process business client requests, manage customer interactions, and collaborate with your team to ensure efficient task handling and excellent customer service.

Requirements

  • At least 1-2 years in-depth related work experience (back office) particularly with Shared services or BPO experience
  • Nice to have credit review and analysis work experience.
  • You are Proficient in spoken and written English (Nice to have other languages in scope of the provided service, i.e., Dutch)
  • You have great understanding of customer needs and provide support effectively.
  • You can keep accurate and organized records of customer information and transactions.
  • You can adapt easily to changing processes and procedures as technology and customer requirement evolve.
  • You have skills in diagnosing issues and proposing effective solutions to data management.
  • You are proficient in entering and managing data accurately.
  • You can navigate and troubleshoot various software system and application.
  • You can prioritize tasks and manage workload effectively.
  • You have great understanding of compliance – knowledge or data protection regulation like GDPR related to customer information management.
  • You're stress resistant. You deal effectively with pressure and have confidence.
  • In a team context, you give your colleagues feedback, and you understand the added value of receiving feedback.
  • You have a bachelor’s degree of any related courses.
  • You ensure SLA are met in the areas of productivity, accuracy etc.
  • Fast learner, self-starter and can work effectively with minimal supervision.
  • Attention to details and first time right!
  • You provide process improvement to gain efficiency and improve the way of working.
  • You react appropriately and to escalate issues following the standard escalation procedure.
  • You are willing to work on mid to night shifts, different rest days, weekends, holidays and render overtime if needed.

Responsibilities

  • As a CLT Member, you will process customer requests for business clients. This may involve changing addresses or legal forms, adding authorized individuals to business accounts, and opening or closing business accounts. You will handle requests carefully and efficiently. When necessary, you will contact the customer if the request is unclear. The goal is to ensure that customers can bank worry free. You will stay up-to-date with relevant information and complete your E-learnings on time.
  • You will work in a Customer Loyalty Team (CLT) and together with your team members, you will be responsible for processing customer requests accurately and efficiently, as well as being available to customers when they need assistance.
  • Self-management and self-organization are our management philosophy. Therefore, we place responsibility where the customer expects it: with our team members. Together with your team, you will be responsible for organizing what is necessary to achieve your goals. For example, you will discuss daily tasks with your team, and the distribution of tasks may vary each day. The important thing is to handle customer requests promptly and effectively. We expect you to adapt to these changes and work together with your team.

FAQs

What is the role of an Analyst in NL Business Banking?

The Analyst will process customer requests for business clients, including changing addresses, adding authorized individuals to accounts, and opening or closing business accounts, ensuring efficient and accurate handling of requests.

What kind of experience is required for this position?

Candidates should have at least 1-2 years of in-depth work experience, particularly in shared services or BPO, with additional credit review and analysis experience being a plus.

Is proficiency in languages other than English required?

While English proficiency is essential, knowledge of other languages, such as Dutch, is considered a nice-to-have for this role.

What skills are important for success in this role?

Important skills include accuracy in processing requests, ability to navigate various software systems, strong customer understanding, adaptability to changes, effective troubleshooting, and stress resistance.

Will there be opportunities for feedback and improvement in this role?

Yes, providing and receiving feedback is essential for continuous improvement and success within the team.

What is the work schedule for the Analyst position?

The Analyst role may require working mid to night shifts, with different rest days, weekends, holidays, and the potential for overtime as needed.

Where will the Analyst be working?

The Analyst will be working in One Ayala Tower in Makati City.

What are the benefits of working in this position?

Employees can enjoy competitive compensation and allowances, as well as being part of an innovative and diverse team in one of the most exciting digital banks globally.

What is the management philosophy in this role?

The management philosophy emphasizes self-management and self-organization, with team members responsible for organizing daily tasks and achieving shared goals.

Will I need to keep track of customer information and transactions?

Yes, maintaining accurate and organized records of customer information and transactions is an essential part of the job.

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ING

Empowering people to stay a step ahead in life and in business.

Finance
Industry
10,001+
Employees
1991
Founded Year

Mission & Purpose

ING is a pioneer in digital banking and on the forefront being one of the most innovative banks in the world. As ING we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or to tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realize their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers.