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Analyst-Operational Excellence

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American Express

Jan 12, 2025

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Data
    Research & Development
  • Gurgaon

Requirements

  • 2-3 years of experience with data-driven analytics
  • Preferred experience in financial services, risk management, internal control
  • Preferred Postgraduate degree in Statistics/Mathematics/Economics/Engineering/Management
  • Knowledge of risk management and key risk metrics
  • Strong proven understanding of MS-Excel and Tableau. Ability to handle sophisticated data incl. unstructured data using programming languages such as SAS, SQL, Python or another similar programming language.
  • Should be a person with strong analytical thinking and skills who can undertake below steps independently:
  • Identify problems/opportunities at hand.
  • Gather information on process flows, data, systems, and related losses/events.
  • Develop hypothesis to opportunities/problems identified.
  • Use data analytics to prove your hypothesis, identify root cause (if applicable) and size the opportunities/problems (if applicable)
  • Draw conclusion based on analysis conducted.
  • Be able to solve business problems in complex and unstructured environment.
  • Team player with strong communication skills, and ability to develop relationships with colleagues.
  • Self-motivated with the ability to operate independently and handle multiple workstreams and ad-hoc tasks simultaneously.
  • Experience compiling information and developing thoughtful material for presentation.
  • Understanding of the merchant business, related regulatory landscape, and emerging trends/models is preferred.
  • Knowledge of operational risk concepts and programs, balanced with the ability to drive assessment of risks against effective controls and tests.
  • Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.
  • Problem solver and agile decision-maker with solid analytical skills.
  • Technical Skills and Platform Knowledge: Expertise in MS- Excel, Tableau, HIVE, SQL and/or SAS, Python, Cornerstone.
  • Application of statistical techniques preferred.
  • Knowledge of Hadoop, Big Data preferred.

Responsibilities

  • Partner closely with the GMNS business and stakeholders to implement enhanced and automated MIS reporting solution and analytics.
  • Identify process improvements and implement prevention strategies to mitigate operational risk in close partnership with the broader Operational Excellence team and GMNS teams.
  • Perform advanced data analytics to identify trends, composition, leading indicators, and outlook in operational risk.
  • Leverage unstructured data sources to identify potential process breakdowns and opportunities area.
  • Create recurring, consistent leadership Control and Compliance reporting and insights.
  • Uplift root cause analysis framework and create enhanced analytics and insights.
  • Continually track control & compliance metrics to improve rating and inform risk-based decision making.
  • Provide support for targeted projects advised at improving the control environment, mitigating, and remediating risk.
  • Proactively analyze data to answer key questions from stakeholders.
  • Development of reports and presentations – including gathering data, extrapolating critical elements, and presenting findings in an actionable format.

FAQs

What is the primary focus of the Analyst-Operational Excellence role?

The primary focus of the Analyst-Operational Excellence role is to drive risk-based decision-making and management of control and compliance objectives, supporting business priorities while promoting a strong risk culture within the Global Merchant and Network Services Group.

What qualifications are preferred for this position?

Preferred qualifications include a postgraduate degree in Statistics, Mathematics, Economics, Engineering, or Management, along with experience in financial services, risk management, and internal control.

What key skills are required for the Analyst position?

Key skills required for the Analyst position include strong analytical thinking, proficiency in MS Excel and Tableau, experience with data-driven analytics, and the ability to handle complex and unstructured environments.

What programming languages or tools should candidates be familiar with?

Candidates should have expertise in programming languages such as SAS, SQL, and Python. Knowledge of data platforms like HIVE, Hadoop, and Big Data is preferred.

What type of data analysis will the Analyst be performing?

The Analyst will perform advanced data analytics to identify trends, leading indicators, and potential process breakdowns, as well as develop insights for control and compliance reporting.

Is prior experience in risk management important for this role?

Yes, preferred experience in risk management and knowledge of key risk metrics are important for success in this role.

What kind of projects will the Analyst support?

The Analyst will support targeted projects aimed at improving the control environment and mitigating operational risks.

How important is teamwork for this position?

Teamwork is highly important for this position, as the Analyst must collaborate closely with the GMNS business, stakeholders, and the broader Operational Excellence team.

What benefits does American Express offer to employees in this role?

American Express offers competitive base salaries, bonus incentives, comprehensive medical and insurance benefits, a flexible working model, and generous paid parental leave policies, among other benefits.

What is the company's commitment to diversity and inclusion?

American Express is committed to being an equal opportunity employer, making employment decisions without regard to race, color, religion, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

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American Express

Finance
Industry
10,001+
Employees
1850
Founded Year

Mission & Purpose

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.

Culture & Values

  • We Back Our Customers

    Relationships are at the heart of our business. We strive to be essential to our customers by delivering exceptional products, services and experiences every day – and promise to have their backs in everything we do.

  • We Make It Great

    We deliver an unparalleled standard of excellence in everything we do, staying focused on the biggest opportunities to be meaningful to our customers. From our innovative products to our world-class customer service, our customers expect the best—and our teams are proud to deliver it.

  • We Do What’s Right

    Customers choose us because they trust our brand and people. We earn that trust by ensuring everything we do is reliable, consistent, and with the highest level of integrity.

  • We Respect People

    We trust and respect one another for who we are and what we contribute. We are accountable to one another and empower every voice through open, courageous dialogue so others feel heard.

  • We Embrace Diversity

    We see diversity of people and experiences as fuel for the creativity and innovation we need to be and deliver our best.

  • We Stand for Inclusion

    We all have biases. However, we do not tolerate bias that excludes or minimizes anyone – all people belong. We’re committed to ensuring that we have a welcoming and inclusive culture where everyone’s voice matters and where people of all races, ethnicities, genders, gender identities, sexual orientations, ages, religions, disabilities and viewpoints can thrive.

  • We Win As a Team

    We view each other as colleagues—part of the same team, striving to deliver the brand promise to our customers and each other every day. Individual performance is essential and valued, but never at the expense of the team.

  • We Support Our Communities

    We respect our communities and are committed to working together so they can thrive and make a meaningful difference in the world.