FAQs
What is the required experience for the Application Support Analyst position?
A minimum of 1+ year of experience is required for this position.
What is the salary range for the Application Support Analyst role?
The annual income for this position is between $58K and $68K.
Is a work permit necessary for this job?
Yes, a valid work permit is necessary to work in the US or Canada.
What tools or technologies are commonly used in this role?
This role commonly involves using SQL Server Reporting Services (SSRS), ticketing systems, and troubleshooting with C# code.
What is the main focus of Patterned Learning?
Patterned Learning is a platform designed to help developers code faster and more efficiently through features like collaborative coding, real-time multiplayer editing, and integrated code generation.
Will I need to visit client sites as part of this job?
Yes, you will be required to perform visits to customer sites for preventative maintenance and to enhance the stability of the Exacta software.
How will customer issues be handled in this role?
Customer issues will be diagnosed to determine if they are changes or bugs and will be communicated to the appropriate teams such as analysts, development staff, or sales consultants.
What is the importance of documentation in this role?
Thorough documentation of all customer issues in the ticketing system is critical for tracking, analysis, and effective resolution of problems.
Are there opportunities for collaboration in this position?
Yes, the role involves fostering proactive working relationships with both customers and internal resources.
What is the significance of understanding the software development lifecycle (SDLC) for this position?
Understanding the SDLC is important as you will be interacting with developers, analysts, and project managers who are involved in the software development process.