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Appointments Officer

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Frimley Health NHS Foundation Trust

3d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • Reading

AI generated summary

  • You should have GCSE English and Maths, NVQ Level 3 in Administration, relevant experience in a hospital or call center, strong customer service skills, and knowledge of NHS Referral To Treatment targets.
  • You will handle calls professionally, assist patients respectfully, support NHS targets, manage admin tasks promptly, aid in IT systems, and contribute to projects improving patient pathways.

Requirements

  • GCSE English and Maths pass or equivalent
  • NVQ Level 3 Administration or equivalent practical knowledge
  • Experience of working in a hospital or busy office environment
  • Call centre experience
  • NHS experience
  • Excellent customer service skills
  • Knowledge of current NHS issues relating to the Referral To Treatment targets

Responsibilities

  • To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust
  • To ensure all patients and visitors are treated with dignity, respect and empathy at all times
  • To deal with patients in a polite and respectful manner complying with their requests where possible
  • To support the Trust in delivering NHS targets
  • To respond in a timely fashion to all administrative duties within the team
  • To support the implementation of all new IT and patient administration systems
  • Assist and be pro-active in all modernisation projects that concern the team and improve patient pathways

FAQs

What are the main responsibilities of an Appointments Officer?

The main responsibilities include booking outpatient appointments, implementing and monitoring appointments systems, ensuring high customer service for patients and staff, and supporting the Trust in delivering NHS targets.

What qualifications are required for this position?

The essential qualification is having a GCSE English and Maths pass or equivalent. A desirable qualification is an NVQ Level 3 in Administration or equivalent practical knowledge.

Is previous experience required for this role?

Yes, experience of working in a hospital or busy office environment is essential. Call centre and NHS experience are considered desirable.

Are there specific customer service skills needed for this role?

Yes, excellent customer service skills are a requirement for this position.

Is visa sponsorship available for this position?

No, this position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.

Does Frimley Health NHS Foundation Trust offer flexible working options?

Yes, Frimley Health NHS Foundation Trust encourages applications from individuals wishing to work on a flexible basis and strives to accommodate the needs of both staff and service users.

What is the Trust's commitment regarding diversity and inclusion?

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability-confident employer, emphasizing dignity, respect, and empathy for all patients and staff.

What kind of training and development opportunities are available?

The Trust offers a wide range of professional, management, leadership, and clinical skills training to support staff development.

What organizational strategies does Frimley Health NHS Foundation Trust have for the future?

The FHFT 2030 strategy aims to be the best place to receive care and the best place to work in the NHS, focusing on improvement in services, facilities, and sustainability.

How does the Trust plan to achieve its sustainability goals?

The Trust is embedding sustainable practices across all areas of care and operations, ensuring developments are environmentally responsible and energy-efficient, contributing to the NHS Net Zero ambition.

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Frimley Health NHS Foundation Trust

Our vision is to be a leader in health and wellbeing, delivering exceptional services for our communities.

Science & Healthcare
Industry
10,001+
Employees
2014
Founded Year

Mission & Purpose

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As well as a performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. The Trust’s vision is to lead in delivering exceptional health and well being services to our communities. Turning our vision into reality, we are continuing to make significant invest in our infrastructure and facilities, striving for excellence and empowering our people to deliver excellence. Providing a supportive, dynamic MDT working environment, allowing our teams to deliver high quality patient care and achieving work life balance, whilst encouraging continuous professional development. We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in Health & Wellbeing, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. Services are delivered from three main hospital sites: Frimley Park Hospital (Camberley) Heatherwood Hospital (Ascot) Wexham Park Hospital (Slough) Additionally, the Trust delivers outpatient and diagnostic services from Aldershot, Farnham, Fleet, Windsor, Maidenhead and Bracknell bringing a range of services closer to these communities. We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties. We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June 2022 and we are already beginning to reap the benefits of this ambitious investment. Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients.