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Area Manager - Retail (South London - Sussex to Surrey)

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Halfords

Sep 12, 2024

Applications are closed

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    Business, Operations & Strategy
  • London

Requirements

  • Proven success in leading multi-site retail teams and achieving sales targets.
  • Strong business planning and compliance expertise, with the ability to manage change effectively.
  • Solid understanding of employment practices and financial reporting.
  • A hands-on, motivational leader with excellent decision-making, coaching, and influencing skills.
  • Commercially savvy, with a determined and proactive approach to drive performance and results.

Responsibilities

  • - Planning 6 months ahead, creating area and store-level business plans that align with Halfords' strategic objectives.
  • - Manage long-range and daily colleague deployment to ensure operational efficiency and great customer service.
  • - Upskilling and coaching store teams, managing change, and driving performance. You’ll implement effective succession planning and identify top talent to build high-performing teams.
  • - Driving engagement by reflecting feedback and embedding the company’s values. Regular communication through conference calls, meetings, and ‘huddles’ will be key.
  • - Analysing KPIs and sales metrics, developing targeted plans for underperforming stores.
  • - Ensuring stores maintain exceptional standards by implementing and validating operational and commercial changes. You’ll be accountable for health and safety, retail compliance, stock management, and asset maintenance.

FAQs

What is the primary role of an Area Manager at Halfords?

The primary role of an Area Manager at Halfords is to engage, inspire, and coach store management teams to achieve top-tier store standards and deliver excellent customer service.

What are the key responsibilities of an Area Manager?

Key responsibilities include planning business strategies, managing colleague deployment, coaching store teams, driving engagement, analyzing KPIs, and ensuring operational and regulatory compliance across stores.

What skills and experience are needed for the Area Manager position?

Candidates need proven success in leading multi-site retail teams, strong business planning expertise, understanding of employment practices and financial reporting, and excellent leadership and coaching skills.

What kind of support and resources does Halfords provide for its Area Managers?

Halfords offers competitive salary, bonus scheme, pension, staff discounts, life assurance, and access to various financial products and services.

Is previous retail experience required for this role?

Yes, previous experience leading multi-site retail teams and achieving sales targets is essential for this role.

How does Halfords foster a customer-focused culture?

Halfords fosters a customer-focused culture through recruitment, training, development, and recognition of team members, ensuring they are competent and motivated to provide excellent service.

What does the training and development process look like for Area Managers?

Area Managers are responsible for upskilling and coaching store teams, implementing succession planning, and identifying top talent to build high-performing teams.

Will the Area Manager need to analyze sales metrics?

Yes, the Area Manager is responsible for analyzing KPIs and sales metrics to develop targeted plans for underperforming stores.

What company values will the Area Manager need to embody?

The Area Manager will need to reflect feedback and embed the company's values in their regular communication and engagement practices.

Is this position mainly office-based?

No, this position is field-based with responsibilities spread across multiple store locations in South London, Sussex, and Surrey.

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Halfords

Retail & Consumer Goods
Industry
10,001+
Employees
1892
Founded Year

Mission & Purpose

Halfords is a leading provider of automotive and cycling products, services, and expertise, boasting a rich heritage spanning over 125 years. With an extensive range of high-quality motoring and cycling products, combined with unparalleled knowledge and exceptional customer service, Halfords strives to enhance every journey, regardless of its nature or length. With a vast network of 460 conveniently located shops throughout the UK and Republic of Ireland, their team of over 12,000 knowledgeable experts is always ready to offer guidance and assistance. With 2,000 skilled technicians servicing over 1 million vehicles annually, and 300 garages equipped with state-of-the-art facilities providing dealership-quality MOT, repair, and servicing at affordable prices, Halfords ensures a seamless and reliable experience. Recognised as one of the Sunday Times 30 Best Big Companies to Work For, Halfords fosters a culture that empowers employees to thrive and grow.