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Assistant Front Office Manager - Embassy Suites Indianapolis Downtown

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Hilton

Aug 18, 2024

Applications are closed

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Indianapolis

Requirements

  • - Assist in the management of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
  • - Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward
  • - Recruit, interview and train team members
  • - Assist in monitoring and assessing service and satisfaction trends, evaluate and address issues and make improvements accordingly
  • - Oversee the VIP guest process including, but not limited to, reviewing VIP reservations and ensuring smooth check-in/check-out
  • - Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
  • - Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events

Responsibilities

  • Assist in the management of all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
  • Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counseling and evaluations and delivering recognition and reward
  • Recruit, interview and train team members
  • Assist in monitoring and assessing service and satisfaction trends, evaluate and address issues and make improvements accordingly
  • Oversee the VIP guest process including, but not limited to, reviewing VIP reservations and ensuring smooth check-in/check-out
  • Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
  • Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events

FAQs

What are the primary responsibilities of the Assistant Front Office Manager?

The primary responsibilities include assisting in the management of Front Office operations, guest service and registration, team member performance monitoring, recruiting and training staff, overseeing the VIP guest process, and promoting hotel services to maximize revenue.

What qualities does Hilton look for in a candidate for this position?

Hilton seeks candidates who demonstrate hospitality, integrity, leadership, teamwork, ownership, and a sense of urgency. Additionally, qualities such as quality, productivity, dependability, customer focus, and adaptability are also desired.

Is prior hospitality experience required for this role?

While specific prior experience is not mentioned, expertise in hospitality operations and a proven track record in guest service management would be beneficial for this role.

What type of training is provided for new team members?

Training for new team members will include orientation on hotel products, services, facilities, policies, and local area knowledge, as well as ongoing support in guest service best practices.

Will I be involved in budgeting and forecasting?

Yes, the Assistant Front Office Manager will assist in budgeting and forecasting as part of the overall management of Front Office operations.

What is the work environment like at Hilton?

The work environment at Hilton is focused on delivering exceptional guest experiences, with a strong emphasis on teamwork, leadership, and a commitment to hospitality values.

Are there opportunities for career advancement in this role?

Yes, there are opportunities for career advancement within Hilton, as they promote from within and value the development of their team members.

How does Hilton prioritize guest satisfaction?

Hilton prioritizes guest satisfaction by continuously monitoring service trends, addressing issues promptly, and ensuring that team members are knowledgeable about hotel services and the local area.

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Hilton

An official account for Hilton, a leading global hospitality company filling the earth with light & warmth since 1919.

Travel & Leisure
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

Hilton is a global hospitality company that operates a chain of hotels and resorts worldwide. They provide accommodation and services for travellers and guests, offering a range of options from luxury to budget-friendly hotels. Hilton's ultimate mission is to be the most hospitable company in the world, aiming to deliver exceptional guest experiences and create memorable moments for their customers. Their purpose is to provide a welcoming and comfortable environment where guests can relax, enjoy their stay, and feel cared for during their travels. They strive to offer consistent quality across their properties, with a focus on outstanding service, amenities, and personalised experiences to ensure guests feel valued and satisfied.

Benefits

  • Health & Welfare Benefit Plans

  • Retirement Savings Program

  • Mental Wellness Support

  • Flexible Schedules

  • Access to your pay when you need it ​​​​​​​through DailyPay