Assistant Housekeeping Manager

Rosewood Hotel Group

Jan 10, 2025

Applications are closed

Job
Full-time
Junior, Mid & Senior Level
Hospitality & Retail
Facilities Management
Amsterdam

Requirements

Experience as an Assistant Housekeeping Manager for a luxury or ultra-luxury hotel.
Must be able to speak in English, Dutch is a bonus
Must be able to perform job functions with attention to detail, speed and accuracy
Be a clear thinker, remaining calm and resolving problems using good judgment.
Take on other tasks in addition of the ones stated, in a reasonable framework.
Comply and adhere to the Rosewood company policies.
Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained.
Model the company’s culture, vision, mission and core values at all times.

Responsibilities

Ensure that all company brand standards have been implemented.
Work closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Contribute to the collective commitment of a unique guest experience - to create a sense of place.
Handle guests concerns and comments and find a proper resolution to ensure guest satisfaction.
Oversee the overall running of the Housekeeping department. This role reports to Director of Housekeeping and will be responsible for leading the overall operations of the Housekeeping and Laundry department; assuring that our guest rooms, public areas and employee areas meet the highest standards of cleanliness.
Oversee the personal grooming of all Housekeeping associates. To ensure that they
Ensure all associates attend fire, health and safety and bomb evacuation procedures.
Ensure that Rosewood standards are met through team leadership, training and development, ensuring
Provide daily inspector of all areas to provide hotel standards and address necessary orders to correct shortcomings.
Lead guest interactions with the highest level of hospitality and professionalism
Accommodate special requests wherever possible
Establish and maintain cleaning and preventative maintenance programs to ensure appearance and life of all furniture, fixtures and equipment.
Oversee the cleanliness and maintenance of guest rooms, public and back of house areas, in accordance with procedures set forth by Rosewood
Coordinate work orders in assigned section and follow up to be sure work is completed
Resolve guests’ complaints, handling all interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
Ensure floors and storages are fully stocked based on the inventory and raise the necessary purchase requisitions.
Cooperate with outsourced staff, external contractors and other departments ensuring guests’ satisfaction.
Assist with responsibilities and duties in crunch situations on the floor, public areas, back of the house and laundry.

FAQs

What is the location of the Assistant Housekeeping Manager position?

The position is located at Rosewood Amsterdam in the Netherlands, specifically in Amsterdam's UNESCO-listed Canal District.

What type of contract is offered for this role?

This role offers a fixed term contract.

What are the key responsibilities of the Assistant Housekeeping Manager?

The key responsibilities include overseeing the overall running of the Housekeeping department, ensuring high cleanliness standards, training and developing staff, handling guest concerns, and maintaining a pleasant ambiance throughout the hotel.

What skills are required for applicants?

Applicants should have experience as an Assistant Housekeeping Manager in a luxury hotel, attention to detail, good judgment in resolving problems, and the ability to communicate in English (Dutch is a bonus).

Is sponsorship required for this role?

No, sponsorship is not required. Only applicants who can legally work in the Netherlands will be considered.

What is the expected opening date for Rosewood Amsterdam?

Rosewood Amsterdam is poised to open in Q1 2025.

What amenities will be available at Rosewood Amsterdam?

The hotel will feature 134 elegantly designed guestrooms and suites, three dining experiences, a signature spa called Asaya, a fitness center, and an indoor swimming pool.

Can the Assistant Housekeeping Manager accommodate special guest requests?

Yes, accommodating special guest requests is part of the responsibilities of the Assistant Housekeeping Manager.

Will the Assistant Housekeeping Manager interact with other departments?

Yes, the Assistant Housekeeping Manager will cooperate with outsourced staff, external contractors, and other departments to ensure guest satisfaction.

What kind of environment does the Housekeeping team aim to create?

The Housekeeping team aims to create a clean, organized, and pleasant ambiance that enhances guest experience and safety.

Rosewood Hotel Group

Retail & Consumer Goods

Industry

Mission & Purpose

Rosewood Hotel Group is a global luxury hotel management company that operates a collection of unique, ultra-luxury properties across the world. Their mission is to create timeless, personal, and inspiring travel experiences for their guests, with a focus on exceptional service, rich cultural connections, and a commitment to environmental sustainability. The purpose of Rosewood is to redefine luxury hospitality by delivering memorable and personalized experiences that reflect the local culture and surroundings of each property.