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Assistant Manager

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Halfords

Oct 30, 2024

Applications are closed

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Business, Operations & Strategy
  • Plymouth

Requirements

  • Experience / Ability to deliver high customer satisfaction and experience through effect management
  • Experience / Ability to deliver coaching/training in moment to colleagues
  • Technical/Mechanical ability or experience
  • Experience of meeting compliance standards across Health and Safety
  • Excellent communication skills, verbally and written
  • IT Proficient, with the willingness to learn in-house systems
  • Good time management
  • A current valid driving licence

Responsibilities

  • As an Assistant Manager, you’ll work alongside the Centre Manager, to provide productive management and leadership, driving profitability, with firm focus on the customers journey. Ideally you will have had previous hands-on experience as a mechanic as you will be dividing your time between the workshop, working alongside the technicians, and assisting the Centre Manager with daily sales and customer service. If you have the desire to help drive business performance, passionate about customer experience, and are looking for a long-term career with excellent progression and training schemes, this really could be the perfect opportunity for you.

FAQs

What is the salary range for the Assistant Manager position?

The salary range for the Assistant Manager position is £26,780 to £34,000 per annum.

What kind of bonus scheme is offered?

An average uncapped bonus of £7,100 per year is offered, with the potential to earn more.

What are the working hours for this role?

The role requires working 5 days a week, and the centre is closed on Sundays.

Are there any discounts available for employees?

Yes, employees receive up to 50% off garage bills in Autocentres, 25% off most Halfords products, and additional discounts on various services and products.

Is previous mechanical experience required?

While previous hands-on experience as a mechanic is ideal, candidates with a strong desire to help drive business performance and passion for customer experience are encouraged to apply.

What training opportunities are available for career progression?

Employees will have access to hybrid training, along with the opportunity to earn ATA & MOT Tester Qualifications.

What benefits are included in this position?

Benefits include 5.6 weeks’ annual leave, GP access 24/7, health cash plan, pension scheme, life assurance, financial planning support via Wagestream, and more.

Is a driving license required for this role?

Yes, a current valid driving license is required for the position.

How does Halfords approach diversity and inclusion?

Halfords is committed to creating an inclusive workplace and welcomes applications from all backgrounds, embracing diversity within the workplace.

What kind of skills and experience are preferred for an Assistant Manager?

Preferred skills include high customer satisfaction delivery, coaching abilities, technical/mechanical experience, compliance knowledge, excellent communication skills, IT proficiency, good time management, and a valid driving license.

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Halfords

Retail & Consumer Goods
Industry
10,001+
Employees
1892
Founded Year

Mission & Purpose

Halfords is a leading provider of automotive and cycling products, services, and expertise, boasting a rich heritage spanning over 125 years. With an extensive range of high-quality motoring and cycling products, combined with unparalleled knowledge and exceptional customer service, Halfords strives to enhance every journey, regardless of its nature or length. With a vast network of 460 conveniently located shops throughout the UK and Republic of Ireland, their team of over 12,000 knowledgeable experts is always ready to offer guidance and assistance. With 2,000 skilled technicians servicing over 1 million vehicles annually, and 300 garages equipped with state-of-the-art facilities providing dealership-quality MOT, repair, and servicing at affordable prices, Halfords ensures a seamless and reliable experience. Recognised as one of the Sunday Times 30 Best Big Companies to Work For, Halfords fosters a culture that empowers employees to thrive and grow.