FAQs
What is the primary purpose of the Assistant Officer, Video KYC Support role?
The primary purpose of this role is to improve the quality of customer interactions and KYC fulfillment in the VRM Channel through virtual support, while ensuring compliance with all regulatory KYC requirements.
What experience is required for this position?
The position requires 1-2 years of experience, preferably in the banking industry and/or within KYC, account services, or a banking operations environment.
What qualifications are preferred for this role?
A degree holder is preferred, along with certifications in the areas of Operations and MS Office, which would be an advantage.
Will I be required to interact with customers?
Yes, the role involves ensuring effective interactions with customers and documenting all required dispositions and interactions in the relevant system.
What are the key accountabilities for this job?
Key accountabilities include adhering to KYC guidelines, executing customer acceptance procedures, identifying KYC gaps, and acting as the first line of defense for the bank.
What technical competencies are required for this role?
Proficiency in MS Office tools, especially Excel, PowerPoint, and Word is required. Knowledge of Finacle, call center tools, and CMS is preferred.
How is performance evaluated in this role?
Performance is evaluated based on adherence to KYC guidelines and service level agreements (SLAs), as well as the ability to identify and escalate exceptions appropriately.
What kind of support will I provide to the frontline business?
You will support the frontline business by delivering an effortless banking experience to customers through effective KYC processes and virtual support.
Will I need to work closely with other teams?
Yes, there will be close interaction with Channels, Segments, and Clusters to ensure consistent delivery of service and achievement of business objectives.
What cultural values does DBS emphasize for its employees?
DBS emphasizes values such as business performance through PRIDE 2.0, customer focus, protecting the bank's reputation, continuous personal development, and maintaining high standards of honesty and integrity.