Assistant Store Manager, Calvin Klein - Portsmouth Outlet

PVH Corp.

Oct 29, 2024

Applications are closed

Job
Full-time
Junior & Mid Level
Portsmouth

Requirements

You connect to consumers and have a previous track record of supervisory or specialist roles within a premium or luxury brand.
You'll have previous people management experience and act with purpose to resolve conflict and unproductive disagreements.
You'll be an effective communicator with the ability to cultivate belonging.
You collaborate to win and recognize and celebrate the contributions and achievements of others.
You are courageous in giving feedback that promotes positive behavioral change.
You adapt fast and work with pace.
You are energetic and inspire trust showing a clear presence on the shop floor.
You'll approach all issues with a ‘can do’ approach and make informed decisions to find in store solutions.

Responsibilities

Leading the store teams to generate sales, profit, minimize losses, and create the best possible customer experience whilst ensuring the store is visually distinctive and impeccably maintained.
Identify opportunities to grow the business and improve performance through collaborating with others.
Maintain corporate visual merchandising directives and standards for sales floor and back room.
Work alongside the visual merchandising team to ensure that there is clear communication and understanding between VM and store teams.
Partner with store management team to build on business opportunities and achieve company standards and objectives.
Focus staff on the importance of quality relationships with internal and external customers. Ensure accountability of staff in building a repeat customer base by providing all customers with unparalleled spirited service.
Complete daily/weekly store walkthroughs; evaluate product performance, pricing, staff service levels and inventory levels.
Communicate to the Store Manager what is driving sales and discuss any issues/priorities, to develop strategies to maximize business. Ensure they are weekly visual presentation action plans.
Analyze store level reports and create action plans to improve results.
Assist with the manpower planning, identification, recruitment, interviewing and hiring processes, Recruit store personnel with a broad range of perspectives, experiences and backgrounds.
Work with the Store Manager to build bench strength for key positions, including possible successors.
Participate in weekly management meetings alongside other staff meetings.
Clearly communicate to staff: store and individual sales goals and other key performance expectations; sales results and provide guidance on what is needed to improve performance.
Providing a great customer journey and achieving exemplary mystery shop results.

FAQs

What is the main role of the Assistant Store Manager?

The main role of the Assistant Store Manager is to lead the store teams to generate sales, minimize losses, and create an exceptional customer experience while ensuring the store is visually distinctive and impeccably maintained.

What qualifications are required for the Assistant Store Manager position?

Candidates should have a track record of supervisory or specialist roles within a premium or luxury brand, previous people management experience, and the ability to effectively communicate and cultivate belonging among team members.

What are some of the key responsibilities of the Assistant Store Manager?

Key responsibilities include leading store teams, identifying business growth opportunities, maintaining visual merchandising standards, conducting store evaluations, and assisting with recruitment and staff development.

What qualities does the company look for in candidates?

The company seeks individuals who are energetic, adaptable, collaborative, courageous in giving feedback, and who connect well with consumers while inspiring trust on the shop floor.

Is training provided for new hires in this role?

Yes, new hires will receive training to ensure they understand the company’s values, processes, and standards for delivering an exceptional customer experience.

Does the company offer competitive benefits?

Yes, PVH offers a competitive and comprehensive benefits program designed to support associates' peace of mind and flexibility both at home and at work.

How does the company approach diversity and inclusion?

PVH is committed to fostering an inclusive and diverse community of associates, ensuring qualified applicants are considered without regard to age, ethnicity, ability, gender, nationality, race, religion, or sexual orientation.

Are there opportunities for career advancement within the company?

Yes, the position offers the potential for career advancement, and the company emphasizes building bench strength for key positions and identifying successors.

What is the importance of customer relationships in this role?

Maintaining quality relationships with internal and external customers is crucial, as it enhances customer loyalty and helps build a repeat customer base through unparalleled spirited service.

How does the company ensure store standards are met?

The Assistant Store Manager is responsible for conducting daily/weekly store walkthroughs, analyzing performance reports, and developing action plans to improve store standards and results.

PVH Corp.

We power brands that drive fashion forward – for good.

Fashion & Arts

Industry

10,001+

Employees

1881

Founded Year

Mission & Purpose

Our vision is to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world, and make PVH one of the highest performing brand groups in our sector.