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Associate Director for Patient Experience

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Great Ormond Street Hospital for Children NHS Foundation Trust

3mo ago

  • Job
    Full-time
    Expert Level
  • Customer Relations
    Healthcare
  • London

AI generated summary

  • You need experience enhancing children's hospital experiences, leading large programs, expertise in patient engagement, a commitment to equality, and strong partnership-building skills.
  • You will implement the Patient Experience Framework, collaborate with patient groups, drive quality improvements, and represent the organization in patient-centered care initiatives.

Requirements

  • A proven track record of working alongside children, young people, and families to improve hospital experience at a strategic level.
  • Significant experience in leading large-scale programmes, both within organisations and with external partners.
  • Expertise in patient experience, engagement, co-production, research, and education.
  • A deep understanding of equality, diversity, and inclusion, and a demonstrable commitment to advancing these in practice.
  • The ability to build strong partnerships, influence at Board level, and drive innovation across complex workstreams.
  • A degree in a health-related or leadership subject (PhD desirable), and evidence of ongoing professional development.

Responsibilities

  • Lead the implementation and evaluation of the Trust’s Patient Experience Framework, ensuring the voices of children, young people, and families shape every aspect of our services.
  • Work closely with the Young People’s Forum and other patient groups to co-produce programmes that enhance the whole hospital experience.
  • Champion equality, diversity, and inclusion, ensuring that engagement and co-production reflect the diversity of our patients and communities.
  • Drive quality improvement initiatives, using feedback and data to deliver measurable change.
  • Collaborate with clinical, operational, and research teams, as well as GOSH Charity, to deliver joined-up, holistic care.
  • Represent GOSH locally, nationally, and internationally as a thought leader in patient-centred care and co-production.

FAQs

What is the main focus of the Associate Director for Patient Experience role?

The main focus of the role is to shape the patient and family experience at GOSH, embedding co-production and patient experience at the heart of the Trust's operations.

What qualifications are required for this position?

A degree in a health-related or leadership subject is required, with a PhD being desirable. Evidence of ongoing professional development is also necessary.

Will I be working directly with children and families in this role?

Yes, you will be working closely with children, young people, and families to co-produce programs that enhance their hospital experience.

Is experience in equality, diversity, and inclusion important for this role?

Yes, a deep understanding of equality, diversity, and inclusion, along with a commitment to advancing these principles in practice, is essential.

How does GOSH support staff professional growth?

GOSH supports professional growth through the GOSH Learning Academy and promotes a vibrant, inclusive workplace culture.

What types of initiatives will I be leading as the Associate Director for Patient Experience?

You will be leading the implementation and evaluation of the Patient Experience Framework, driving quality improvement initiatives, and collaborating with various teams to deliver holistic care.

Is representation at different levels of the organization a part of this role?

Yes, you will be required to influence at the Board level and represent GOSH locally, nationally, and internationally in patient-centred care and co-production.

Will there be a focus on feedback and data in this position?

Yes, this role involves using feedback and data to drive measurable change and quality improvement initiatives.

What are the core pillars of GOSH's new strategy?

The core pillars are shaping how we care, advancing discovery and innovation, and embracing the whole child and family.

How important is collaboration in this role?

Collaboration is critical as you will be working with clinical, operational, research teams, and GOSH Charity to deliver seamless, holistic care.

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Great Ormond Street Hospital for Children NHS Foundation Trust

The official page for Great Ormond Street Hospital for Children NHS Foundation Trust. Explore your potential with us!

Science & Healthcare
Industry
1001-5000
Employees

Mission & Purpose

Great Ormond Street Hospital for Children NHS Foundation Trust (GOSH) is a national centre of excellence in the provision of specialist children's health care, currently delivering the widest range of specialist care of any children's hospital in the UK. It aspires to offer outcomes for children in the top five in the world. The largest centre in the UK for children with heart or brain problems, and, with UCLH it is the largest centre in Europe for children with cancer. It is the only specialist Biomedical Research Centre for paediatrics, it works in partnership with the UCL Institute of Child Health (ICH), part of University College London, and together they form the largest paediatric research and teaching centre in the UK, and one of the largest in the world. The hospital at Great Ormond Street is the only exclusively specialist children's hospital in the UK. It does not have an Accident and Emergency department and largely only accepts specialist referrals from other hospitals and community services. The population of children served by the hospital is characterised by those with multiple disabilities and/or health problems and rare and congenital (present at birth) conditions.