Associate Director, ServiceNow Human Resources Solutions Lead

MSD

Feb 24, 2025

Applications are closed

Job
Full-time
Expert Level
IT & Cybersecurity
West Point

Requirements

Bachelor’s degree
Minimum of 10 years of progressive experience in an HR/HRIS/IT/Operations function
5+ years of experience with ServiceNow HRSD modules, preferably with Employee Center Pro and Virtual Agent, including implementation and administration.
Strong understanding of Human Resources processes and best practices, ideally within the ServiceNow environment.
Excellent analytical, technical, problem-solving, and decision-making skills.
Excellent negotiation, consulting and influencing skills.
The ability to apply “systems thinking”, understanding how systems can work in a complimentary way to address business needs.
Project leadership expertise, managing in a deadline driven environment
Demonstrated competencies in relationship management, facilitation, influencing skills, and working globally as well as cross functionally
ServiceNow Certified Implementation Specialist in HRSD is preferred.
Experience with utilizing data and analytics to measure value.
Familiarity working with Agile methodologies and project management frameworks.
Knowledge of integration capabilities with other Human Resources and enterprise systems.
Workday Experience
A team-oriented style and a collaborative approach to getting work done. Ability to be hands-on and entrenched in the details when necessary
Ability to adjust to a rapidly changing environment and make decisions with limited information
Initiative, creativity, and solid written and verbal communication skills

Responsibilities

Lead the design, configuration, and implementation of ServiceNow Human Resources solutions tailored to meet organizational needs and Human Resources best practices.
Collaborate with Human Resources leaders to define and develop a strategic roadmap for maximizing the impact Human Resources can gain via ServiceNow capabilities.
Engage with cross-functional teams and Human Resources stakeholders to gather requirements, understand pain points, and identify opportunities for process improvements.
Partner internally to analyze current Human Resources processes and workflows to identify inefficiencies and implement solutions to enhance Human Resources Services and employee satisfaction.
Act as the Human Resources subject matter expert for ServiceNow providing insights into platform capabilities, new functionalities, and best practices.
Partner with the Organizational Readiness Team to ensure seamless adoption and effective use of the ServiceNow platform for Human Resources.
Establish key performance indicators (KPIs) to measure the success of Human Resources ServiceNow initiatives and prepare regular reports for stakeholders to assess impact and drive continuous improvement.
Utilize relationships with peers from external organization to assess leading practices, lessons learned within the ServiceNow space. Translate these learning into the ongoing strategy.

FAQs

Do we support remote work?

Yes, we support remote work in a hybrid format, requiring employees to be on-site three days a week, Monday through Thursday.

What is the primary responsibility of the Associate Director, ServiceNow Human Resources Solutions Lead?

The primary responsibility is to enable and strategize the usage of the ServiceNow Human Resources platform, partnering with HR and IT leaders to design technology solutions that improve user experience and operational efficiency.

What qualifications are required for this role?

A minimum of 10 years of progressive experience in HR/HRIS/IT/Operations and at least 5 years of experience with ServiceNow HRSD modules, along with a bachelor's degree, are required.

Is professional certification preferred for this position?

Yes, a ServiceNow Certified Implementation Specialist in HRSD is preferred.

What specific skills are needed for the Associate Director role?

Strong analytical, technical, problem-solving, and decision-making skills are needed, along with excellent negotiation, consulting, and influencing skills.

How does the company support inclusion during the hiring process?

The company is committed to inclusion and provides accommodations for candidates during the application or hiring process upon request.

What is the expected salary range for this position?

The expected salary range for the Associate Director, ServiceNow Human Resources Solutions Lead is $139,600.00 - $219,700.00.

Are there opportunities for performance metrics and reporting in this role?

Yes, establishing key performance indicators (KPIs) to measure success and prepare regular reports for stakeholders is part of the responsibilities.

What is the travel requirement for this position?

The travel requirement for this position is approximately 10%.

What is the job posting end date for this position?

The job posting end date is March 7, 2025.

MSD

We aspire to be the premier research-intensive biopharmaceutical company.

Science & Healthcare

Industry

10,001+

Employees

1891

Founded Year

Mission & Purpose

MSD, also known as Merck & Co. Inc. in the United States and Canada, is a global pharmaceutical company that focuses on discovering, developing, and delivering innovative healthcare solutions. They research and develop a wide range of prescription medicines, vaccines, biologic therapies, and animal health products. MSD's ultimate mission is to improve and save lives by addressing unmet medical needs and advancing healthcare worldwide. Their purpose is to develop innovative medicines and therapies that tackle diseases and conditions affecting individuals across the globe, with a strong emphasis on scientific excellence, patient-centricity, and ethical business practices. MSD strives to make a meaningful impact on public health by providing access to safe, effective, and high-quality healthcare solutions, while also contributing to the broader advancement of medical knowledge and healthcare systems

Culture & Values

Patients first
We are all accountable for delivering high quality products and services. We aspire to improve the health and wellness of people and animals worldwide, and to expand access to our medicines and vaccines. All of our actions must be measured against our responsibility to those who use or need our products.
Respect for people
Our ability to excel depends on the integrity, knowledge, imagination, skill, diversity, safety and teamwork of our employees. We work to create an environment of mutual respect, inclusion and accountability. We reward commitment and performance and are responsive to the needs of our employees and their families.
Ethics and integrity
We are committed to the highest standards of ethics and integrity. We are responsible to all of our stakeholders: employees, patients, customers, distributors and suppliers, shareholders, and the communities we serve worldwide. We do not take professional or ethical shortcuts.
Innovation and scientific excellence
We are dedicated to the highest standard of innovation and scientific excellence. Our research is guided by a commitment to improving health and quality of life. We strive to identify and meet the most critical needs of patients and customers through continuous innovation across all areas of our business.