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Associate Market Manager (12-Month Fixed-Term Contract)

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Milan

AI generated summary

  • You need 1-2 years in account management, fluent in Italian and English, with strong organization, problem-solving, and communication skills. Must build relationships and analyze data effectively.
  • You will onboard hotel partners, optimize their listings, foster relationships, provide market insights, secure inventory, promote engagement with tools, and achieve KPI targets.

Requirements

  • 1-2 years' experience, some account management/sales experience is preferred
  • Proficiency in Italian and English
  • Demonstrates ability to prioritize work and be laser-focused on achieving a variety of KPIs (targets, goals and/or strategic objectives) set by leadership team
  • Organization and time management skills, rigor, attention to details
  • Proven follow-up/persistence when facing challenging situations
  • Ability to multi-task effectively; must be able to change gears quickly without skipping a beat
  • Sincere relationship builder; earns the confidence of others and sustains strong partnerships based on mutual support through a collaborative style
  • Demonstrates problem solving skills
  • Ability to select and present insightful dataset including performance, market, and competitor analysis and to implement meaningful action plans based on the data
  • Presents ideas and directives clearly and persuasively; actively listens when spoken/presented to
  • Ability to effectively communicate to various levels and through a variety of communication channels
  • Able to work independently as well as be a strong team player, always seeking to improve team and organizational performance
  • Help other team members acquire skills or achieve targets/goals

Responsibilities

  • Build and progressively expand their portfolio of local hotel partners by introducing prospective high potential partners to Expedia's global value proposition and facilitating their onboarding process
  • Develop and sustain strong partner relationships by providing relevant data insights and superior consulting services to hotel partners (revenue management advice, marketing opportunities on the Expedia marketplace)
  • Ensure that their partner hotels' product (content, rates and availability) is consistently optimized and competitive on the Expedia sites to maximize customer conversion
  • Secure additional inventory over high demand and compression periods to satisfy customers' pressing needs
  • Secure seasonal deals, evergreen and dynamic promotions within the guidelines set by Management to support the brands' merchandising and marketing efforts.
  • Continuously promote to and develop hotel partners' high engagement with Expedia's full suite of:
  • Unique market insights (partner reports, competitive data, key performance drivers)
  • Revenue management tools (dynamic promotions, packages, fenced deals, mobile)
  • Marketing and merchandising opportunities
  • Specialized brands (e.g. Hotwire, Media Solutions) potential opportunities
  • Self-service tools (Expedia Partner Central), Connectivity solutions (Expedia Quick Connect) and key support functions (Property Assistance team)
  • Execute effectively based on KPI metrics (targets, goals and/or strategic objectives) set by leadership
  • Other reasonable duties, as assigned

FAQs

What is the duration of the contract for this position?

The position is a fixed-term contract for 12 months.

What are the primary responsibilities of an Associate Market Manager?

The primary responsibilities include initiating and maintaining a high-quality portfolio of hotel products, developing strong partner relationships, optimizing partner hotels' product on Expedia sites, securing inventory during high demand periods, and executing based on KPI metrics.

What qualifications are required for this role?

Candidates should have 1-2 years of experience, preferably in account management or sales, proficiency in Italian and English, strong organizational and time management skills, and the ability to effectively communicate at various levels.

Is prior experience in account management or sales necessary for this job?

While it is preferred, it is not strictly necessary. Candidates with relevant experience or strong skills may still be considered.

What type of benefits does Expedia offer to its employees?

Expedia provides a full benefits package that includes travel perks, generous time-off, parental leave, a global hybrid work setup, and career development resources.

What tools and insights will the Associate Market Manager utilize?

The Associate Market Manager will utilize unique market insights, revenue management tools, marketing and merchandising opportunities, self-service tools, and connectivity solutions.

Is training provided for new employees in this role?

Yes, employees can expect to receive training and support to ensure they are equipped for their roles.

How does Expedia prioritize diversity and inclusion in the workplace?

Expedia is committed to creating an inclusive work environment with a diverse workforce, ensuring equal consideration for all qualified applicants regardless of race, religion, gender, sexual orientation, national origin, disability, or age.

Can I apply for this position if I have a disability?

Yes, Expedia encourages all qualified applicants, including those with disabilities, to apply and provides accommodations during the application and recruiting process.

What key metrics will be used in this role?

The Associate Market Manager will operate based on KPI metrics, including targets, goals, and strategic objectives set by leadership.

Powering global travel for everyone, everywhere.

Travel & Leisure
Industry
10,001+
Employees
1996
Founded Year

Mission & Purpose

Expedia Group is a leading travel technology company that operates a global platform connecting travellers with a wide range of travel options. Their ultimate mission is to make the world more accessible by empowering people to explore and experience different destinations. Expedia Group's purpose is to provide seamless travel experiences and inspire travellers to discover new places. They offer a comprehensive suite of services, including online travel booking platforms, travel management solutions, and innovative tools that enhance the travel planning and booking process. With a commitment to customer satisfaction and innovation, Expedia Group continues to revolutionise the travel industry and shape the way people travel and explore the world.

Culture & Values

  • Choose Fearlessly

    Own your decisions. Make mistakes. Move on. Start again.

  • Force Simplicity

    Drive clarity and create momentum. Focus on impactful work.

  • Include Consciously

    Bring people in. Drive success for everyone. Seek out diverse ideas and experiences to improve outcomes for our travelers and our company.

  • Trust Each Other

    Challenge each other, and trust each other to deliver.

  • Go Get What's Next

    Dream of a better future, and make it a reality – for ourselves, our company, and travelers everywhere.

Benefits

  • Medical, dental, and vision

  • Parental & family caregiving leave

  • Workplace accommodations

  • Flexible spending accounts — health care FSA and/or dependent care FSA

  • International airlines travel agent network (IATAN) membership

  • Employee assistance program

  • Nudge membership providing customized financial education

  • Adoption and surrogacy assistance

  • Pet support benefits

  • Talkspace, a 24/7 online therapy service

  • Competitive paid time off programs for vacation, holidays and illness

  • Wellness & travel reimbursement