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At Your Service Agent (Full Time)

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Marriott International

Feb 6, 2025

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Melbourne

Requirements

  • A proactive and upbeat demeanor that inspires excellence.
  • Keen to take on new challenges and grow within your career.
  • Embody a polished professionalism with an audacious approach to creativity; and a playful individual who is passionate in creating memorable guest experiences.

Responsibilities

  • Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices
  • Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension
  • Receive, record, and relate messages accurately
  • Log all guest requests or issues into computer, contact appropriate individual or department (e.g. Welcome Ambassador, Style), and follow up with guest to ensure their request has been resolved to their satisfaction
  • Provide information to guests about room features, property amenities, and local areas of interest
  • Process room service orders, answer questions on menu selection and record transactions in point-of-sale system
  • Assist guests with accessing internet and guestroom entertainment
  • Activate voice mail system
  • Test communications equipment
  • Update and distribute property telephone directories to Talents
  • Comply with quality assurance expectations and standards

FAQs

What is the job title for this position?

The job title is At Your Service Agent (Full Time).

Where is the W Melbourne hotel located?

W Melbourne is located at 408 Flinders Lane, Melbourne, Victoria, Australia, 3000.

What are the primary responsibilities of the At Your Service Agent?

The At Your Service Agent is responsible for answering and processing guest requests through various communication methods, operating the telephone switchboard, logging guest requests, providing information about room features and amenities, processing room service orders, and assisting guests with internet and entertainment access.

Is this position full-time or part-time?

This position is full-time.

What are the key benefits offered by W Melbourne?

Key benefits include a competitive salary with annual reviews, a mentor/buddy program, opportunities for career advancement, birthday perks (a paid day off), exclusive discounts on food and beverages, and participation in community service initiatives.

What qualities does W Melbourne expect from applicants?

W Melbourne expects applicants to have a proactive and upbeat demeanor, be keen on taking on new challenges, embody professionalism with creativity, and have a passion for creating memorable guest experiences.

How can I advance my career with Marriott International while working at W Melbourne?

Employees can grow their careers with Marriott International through opportunities for interstate and global transfers via internal channels.

Is prior experience in hospitality required for this role?

The job description does not specify prior experience requirements, but a background in hospitality or guest services may be beneficial.

What is the service philosophy of W Hotels?

W Hotels' service philosophy is called "Whatever/Whenever," which focuses on making guests' passions come to life by providing friendly, unscripted, and connected service.

Does W Melbourne have a diversity and inclusion commitment?

Yes, Marriott International is committed to hiring a diverse workforce and sustaining an inclusive, people-first culture, ensuring non-discrimination on any protected basis.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.