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Automotive Parts Associate - Prince George

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Canadian Tire

Aug 13, 2024

Applications are closed

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Prince George

Requirements

  • Demonstrated automotive subject matter knowledge and interest.
  • Basic math and typing skills.
  • Good working knowledge of automotive parts lookup system.
  • Ability to operate a cash register is an asset.
  • Ability to work under minimal supervision with computerized systems.
  • Experience in a similar role, in a Canadian Tire store or Automotive Service Centre, is considered an asset.
  • Highly approachable, customer-oriented individual who thrives on offering exceptional service to customers.
  • Strong communication skills, ability to listen carefully and to give precise instructions.
  • Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals.
  • Ability to multitask, adapt and cope with challenging and changing situations.
  • Positive attitude, punctuality and solid work ethic.

Responsibilities

  • Provides excellent customer service and ensures an ongoing commitment to the needs of the customer and their vehicle.
  • Directs or guides customer to the location of requested items.
  • Responds to and handles customer inquiries, requests and concerns in a timely manner, over the phone and in person.
  • Deals with challenging situations in a professional manner.
  • Keeps up to date on in-store promotions, in-store deals, auto center specials and product locations.
  • Sources and orders automotive parts for customers though authorized suppliers.
  • Follows established procedures regarding the ordering and sale of parts to customers and the Service Department.
  • Processes returns, warranties and castings as required.
  • Tests and fills batteries. Tests starters and alternators. Operates the battery filling station as per training received.
  • Stocks shelves and merchandise display areas using modules and planograms as guidelines.
  • Maintains inventory accuracy and identifies/reports low stock levels.
  • Operates computer and RF gun, and enters all relevant coding in Canadian Tire systems.

FAQs

What is the primary responsibility of an Automotive Parts Associate?

The primary responsibility of an Automotive Parts Associate is to provide excellent customer service by assisting customers in finding automotive parts and addressing their inquiries and concerns in a fast-paced environment.

What kind of work environment can I expect as an Automotive Parts Associate?

As an Automotive Parts Associate, you can expect a fast-paced automotive environment that involves constant interaction with customers both in person and over the phone.

Do I need prior experience to apply for this position?

While experience in a similar role, such as in a Canadian Tire store or Automotive Service Centre, is considered an asset, it is not strictly required to apply for this position.

What are the physical demands of this job?

The job requires standing or walking for 8 hours and lifting or carrying merchandise items, which can vary in weight from "light" to "heavy," on a regular and unassisted basis.

Are there opportunities for career advancement in this position?

Yes, potential career advancement opportunities include roles such as Service Advisor, Department Manager, and Service Manager.

What type of training will I receive?

You will receive extensive training specific to the role, which will include the use of computerized automotive parts lookup systems and procedures for ordering and selling parts.

Are there any benefits associated with this position?

Yes, benefits include a competitive compensation package, employee shopping discounts, flexible work hours, learning and development opportunities, scholarships, and a reward and recognition program.

Is knowledge of automotive parts required for this position?

Yes, demonstrated automotive subject matter knowledge and interest are required for this position.

What are the requirements for operating a cash register in this role?

While the ability to operate a cash register is considered an asset, it is not mandatory for the role of Automotive Parts Associate.

What pre-employment conditions must I meet to be hired?

As a condition of employment, this position may require the successful completion of an employment verification background check.

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Canadian Tire

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward We proudly provide customers from coast to coast with innovative products and services. From winter snow to summer sun, We Are Here to Make Life in Canada Better.